Industrial Service Account Manager

Industrial Service Account Manager

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $5.2 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. 

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Title: Industrial Services ISAM 

Work Location: Bengaluru 

Previous experience: 2+ years 

Job Overview: The primary responsibility of this position is to drive sales and generate revenue by managing existing customer relationship, acquiring new clients, and handling field sales executives across North America 

Roles And Responsibilities 

• The ISAM will be responsible to Identify and target potential customers and drive business in assigned territories of US/Canada market, across various industries with strong sales strategies. 

• Hands on with Research. Research on customers’ needs and interests, demographics & related product/service demands, market trends and other data. Create strategies to expand business development activities and present Clean Harbor as service and solutions providers for all their business needs. 

• Build and maintain a strong network of relationships with key decision makers in small/medium & large sized companies and ability to leverage these relationships for generating new business and retentions for Clean Harbors and ensuring high customer satisfaction. 

• Maintain sales pipeline and following up towards closure. Preparing reports on interactions, sales activities, and other tasks assigned by the sales manager or supervisor. Partner with other team members to create outbound prospecting campaigns. 

• Utilize Salesforce (CRM) software to manage leads, accounts, and sales activities. Manage customer accounts (updating information, maintaining, and upkeeping of all data related to customer accounts)

• Overall, 2+ years of experience with strong handling of B2B & B2C Outbound Sales. 

• Excellent communication and stakeholder management with an ability to be both persuasive and influential. 

• Proficient in English communication skills (Neutral) 

• Should have great relationship building skills and customer orientation to understand customer needs and provide tailored solutions. 

• Tremendous work ethic, high integrity, willingness to learn, laser-focused, passionate & committed. 

• Growth mindset and high change agility – ability to learn new things quickly and can adapt to and champion change with peers and others. A Team player who thrives in a rapidly changing environment 

• Disciplined in business management; adaptable to a culture of accountability; meets sales targets and operational standards. 

• Overcome objections from Gate Keepers and Decision Makers. Comfortable in presenting at all levels, including executive level and decision-makers. Must be proficient in objection handling. 

• Approaches others in a tactful manner; Reacts well under pressure; Reflects/Prioritize the core values of the organization. 

• Prior knowledge of waste management and environmental science will be a plus (Not Mandatory

Experience Level

Mid Level