Infrastructure Technical Support and Network Engineer

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Network Engg JD Level 8&9–
We are seeking a skilled Network Engineering to join our team. The ideal candidate should have experience managing and maintaining network environments and working on network implementation projects. Strong technical knowledge in troubleshooting and configuring Cisco routers, switches, and firewalls is required, along with familiarity with cloud platforms. Manage team of network engineers across regions.
Key Responsibilities:
Collaborate with teams to develop network strategies.
Should know how to lead and deliver network engagements across different implementation approaches including exceptional understanding of client business processes.
Design, implement, and manage network infrastructure for optimal performance.
Conduct network assessments to identify vulnerabilities.
Document network configurations and procedures.
Should know how to lead business case creation for network design to implementation projects.
Drive continuous improvement capability with regards to tools, practices, and maturity
Identify Automation possibilities and drive automation projects.
Technical Experience:
Strong troubleshooting skills with Cisco routers, switches, Juniper Switching, Versa SDWAN, Cisco Wireless, F5 Load balancer (LTM, GTM)
Familiarity with cloud platforms
Expertise in at least one area: Cisco routers, switches, SDWAN, Wireless, Load balancer
Professional Attributes:
- Manage technical resources team.
- Strong verbal and written communication skills
- Able to work independently and take initiative.
- Proven workload management & Flexibility in 24/7 shifts
- Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders.
Educational Qualification:
15 years of Full-time education, Experience Required: 7-10 years