Infrastructure Analyst - Backup and Storage Operations

Infrastructure Analyst - Backup and Storage

Job Summary:

The Infrastructure Analyst II – Data Protection & Storage Operations role supports the monitoring, execution, and continuous improvement of enterprise Backup and Storage operations. The analyst works with Senior Engineers to maintain consistent backup and archival availability and capabilities, supports incident troubleshooting, and participates in standard operating procedures and documentation. The role provides hands-on operational experience with Commvault, Avamar and StorCycle and exposure to enterprise storage platforms (NetApp, IBM, HPE, Dell, Isilon, ECS), with an expectation to grow automation and scripting skills.

Job Expectations:

• Monitor and support daily backup and archival operations using Commvault, Avamar and StorCycle; ensure backups complete successfully and retention policies are applied.

• Perform restore requests, validations, and basic recovery activities following documented procedures and SLA expectations.

• Assist with onboarding systems into backup/archival platforms; maintain accurate inventory and configuration records.

• Support operational tasks across enterprise storage platforms (NetApp, IBM, HPE, Dell, Isilon, ECS) including basic provisioning requests, capacity checks, and health monitoring under supervision.

• Troubleshoot and perform initial triage for incidents; collect logs and evidence, escalate effectively, and participate in root-cause analysis.

• Execute and maintain runbooks and standard operating procedures; contribute to knowledge articles and operational documentation.

• Use and enhance scripts/automation provided by engineering teams (PowerShell/Python/Bash); identify repetitive tasks and propose automation opportunities.

• Ensure compliance with security, privacy, and audit requirements related to backups, restores, retention, and archival.

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

• Communicates in a respective manner.
• Ensure a safe, secure environment.

• Fulfills all organizational requirements.

• Completes all required learning relevant to the role.
• Completes with and maintains knowledge of all relevant laws, regulations, policies, procedures and standards.

• Fosters a culture of improvement, efficiency and innovative thinking.
• Performs other duties as assigned.

Minimum Qualifications to Fulfill Job Responsibilities:

Required

Education

• Bachelor’s degree or associate Degree or equivalent work experience

Experience

• 4-7 years’ experience in enterprise infrastructure operations (Backup, Storage, Virtualization, or related areas).
• Hands-on operational experience with at least one enterprise backup tool (Commvault, Avamar, or equivalent); exposure to archival tools such as StorCycle is a plus.
• Working knowledge of block/file/object storage concepts and common protocols (NFS/CIFS/S3/FC).
• Experience supporting VMware and/or other virtualization technologies.
• Basic scripting exposure (PowerShell/Python/Bash) or demonstrated aptitude to learn automation and APIs.

License/Certification/Registration

• Entry-to-mid level certifications in Storage/Data Protection (vendor or industry) preferred.

Preferred

• Experience supporting enterprise storage platforms such as NetApp, Dell/EMC (Isilon/ECS), IBM, or HPE.
• Experience in regulated environments with retention, audit, and security requirements (SOX, privacy).
• Relevant entry-level certifications in storage, data protection, or cloud.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Experience Level

Mid Level