Infrastructure Technical Support Practitioner

ISSRRN0001082 - Infra Tech Support Practitioner

THE WORK: Discover new opportunities to collaborate and contribute to important decisions while providing solutions to challenges that arise within and across multiple groups. You will engage with various teams and support collective efforts to perform effectively. This role will involve sharing expertise and guiding others, fostering a collaborative environment where innovative problem-solving is encouraged. Join us in making a meaningful impact through your dedication and enthusiasm. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 2 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Advanced communication skills. Beginner conflict resolution skills. Intermediate organizational skills. Advanced multitasking abilities.