How much salary can I expect as a IT Delivery Manager in NTT DATA Global Delivery Services Ltd in Bengaluru/Bangalore?

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The candidate should have sound communication skills and sound communication skills for this job.

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IT Delivery Manager

NTT DATA Global Delivery Services Ltd

IT Delivery Manager

NTT DATA Global Delivery Services Ltd

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 4 years

Job Description

IT Delivery Management

Summary of Key Responsibilities

Represent the SPM team in coordinating service onboarding and activation tasks, coordinating change and incident escalations, and track resolution and lifecycle actions for configuration items and assets.
Maintain and update Service Performance Management service documentation (Escalation Matrices, SoW, RACI) and ensure compliance with agreements and internal policies.
Support contract and scope changes, logging and tracking requests through agreed SMO processes and tools.
Identify trends, escalate systemic issues, and drive continuous improvement initiatives with measurable outcomes.

Knowledge, skills and attributes

Proactive problem-solver who balances operational discipline with pragmatic escalation.
Collaborative team player who builds trust with internal customers and supplier partners.
Detail-oriented with strong documentation and process adherence.
Comfortable working in a fast-paced, changing environment and driving clear handoffs across teams.

Academic Qualifications and Certifications

Bachelor’s degree in IT, Business, or related discipline preferred.
ITIL Foundation minimum; ITIL Practitioner or higher preferred.
Project or delivery certifications (PMP, PRINCE2, or equivalent) desirable.
Experience working in large, matrixed organisations or global delivery models is an advantage.

Required Experience

Strong knowledge of ITIL-based service management practices and governance frameworks.
4–7 years in IT service delivery, service management, or a related operational role supporting enterprise internal IT.
Proficient with service management platforms (ServiceNow or similar), reporting tools and basic asset/configuration management
Implement workflow automation for renewals, true-ups, and reporting.
Developed and maintained digital reporting dashboards for real-time license usage, compliance, and spend analytics.
Excellent communicator who can translate technical status into concise business updates and influence across levels