IT Service Management Representative

IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities: -
1. Asset and CMDB Updates.
2. Service request management for IMAC tickets.
3. Discovery and Asset inventory reconciliation.
4. Gap analysis and reporting.
5. Scheduled Reporting.
6. Maintain currency on policy and process documents.
7. Track lease and warranty data in support of refresh as well as end of life processes.
8. Performs reconciliation activity with discovery sources for identifying inventory gaps.
Technical Experience: -
Strong knowledge of ITAM tools like ServiceNow, BMC, Flexera
Professional Attributes: -
1. Minimum 4 plus years of experience ServiceNow.
2. Minimum 5 plus years of experience in IT asset / CMDB management.
3. Excellent written and oral communication skills
Educational Qualification: -
Graduate with 15 years of education
Certification: -
ITIL Foundation
Additional Information: -
Flexible Working hours