IT Support Services Analyst

IT Support Services Analyst

We’re looking for an IT Support Analyst to join our IT Service Center (ITSC) in Bangalore. This is a great opportunity to be part of a global Service Desk, supporting colleagues across regions and contributing directly to service reliability and user experience. You’ll work in a fast paced, collaborative environment focused on incident and service request management, delivering SLA driven support to a global user base. 

About You

• Must have a bachelor’ degree or higher in Computer Engineering or Computer Science, with at least 1 year of experience as a Service Desk Analyst. 
• Must have the ability to support 24*7 in rotational shift with 1 year of technical proficiency in troubleshooting IT issues.
• Must have overall 3 years of IT service care-based experience with hands on problem solving skills.
• Must be familiar with IT service desk tools and technologies e.g active directory, O365 admin, SharePoint.

What will you be doing in this role : 

• Provide expert-level support for reported technical issues and incidents, ensuring timely and effective solutions.
• Troubleshoot and resolve complex hardware, software, and network-related problems. Mainly, install, configure maintain software applications and systems.
• Prioritize, escalate issues as needed and deliver exceptional customer service by ensuring a positive and professional interaction with end-users.
• Maintain accurate records of incidents, resolutions, and interactions with internal customers.
• Support in identifying recurring issues and or other evolving trends, flag them for correction and educate end users on IT best practices, security protocols, and self-help resources.

About the team

Our IT Service Center (ITSC) team consists of 22 skilled professionals, and this role reports into the Lead / Senior Team Lead / Senior Manager. You will be part of Clarivate’s IT Service Desk team, operating across Bengaluru and Noida, providing 24x7 IT support to over 15,000 colleagues globally. The team serves as the first point of contact for IT-related incidents and requests, ensuring business continuity through reliable, efficient, and customer-centric service delivery. 

Hours of work (Full-time)

40 hours of work from office per week in a rotational shift.

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Experience Level

Senior Level