SAP BASIS Technology Services Specialist

IT Technology Services Specialist-SAP BASIS

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you ll build

As an IT Technology Consultant, you will be responsible for: 

Handling Incidents, Alerts, and Service Requests 

Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. 
Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs.
Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems 
Troubleshooting and resolving Application and Database impacting customer's business 
Managing daily operations ensuring high availability 
The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs. 
Definition and roll out of technical operational concepts and guidelines for the implemented SAP landscapes 
Coordination with international teams in global projects/crisis handling/de-escalation initiatives 
While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end.
Preferred: 
Knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases 
Exposure to network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix 
Basic understanding of NFS, Bl
Scripting experience - Any of Shell, Perl, Python, Go, or similar 
Working experience in Virtualization (XEN, VMware) , OS monitoring, backup/restores
Experience with at least one public cloud (Azure, AWS, GCP)

What you bring

4 to 7 years of work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)

Working knowledge of Business Object Products (BOBI, BODS etc) 

Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.

Basic knowledge of Network and Storage

Basic knowledge of one or more of the following products is preferred: Content Server, Convergent Charging,

MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector

Experience working in an international environment, being able to work effectively with international and virtual teams.

The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs.

Capable in technical documentation and creation of knowledge-based assets (KBAs)

Ability to continuously acquire new knowledge proactively and independently.

Analytical and solution-oriented thinking

Exposure to ITIL framework. Effectively resolve/drive resolution of Critical Incident & Problem Management areas.

Where you belong

Within the Customer Success & Delivery (CS&D) division, the Enterprise Cloud Services (ECS) Delivery team runs the HANA Enterprise Cloud and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations and support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP.

We are looking for an IT Technology Associate Consultant who will be responsible for Application support and services along with running SAP’s backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 443698  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid