ITIL Change Manager

ITIL Change Manager

Req ID: 376593 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITIL Change Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Position Overview

We are seeking an experienced ITIL Change Manager with 3–5 years of hands-on expertise in managing change processes within IT service management. The ideal candidate will have a strong understanding of the change management lifecycle and the ability to independently drive CAB meetings across diverse business units. This role requires excellent communication skills and flexibility to work in EST hours.

Key Responsibilities

• Change Management Lifecycle: Oversee and manage the end-to-end ITIL change management process, ensuring compliance and efficiency.
• CAB Meetings: Organize, lead, and facilitate CAB meetings independently, engaging stakeholders across multiple business units.
• Risk Assessment: Evaluate proposed changes, assess risks, and ensure minimal disruption to business operations.
• Process Improvement: Identify opportunities to enhance change management practices and implement best practices.
• Stakeholder Communication: Communicate effectively with technical teams, business stakeholders, and leadership to ensure clarity and alignment.
• Documentation: Maintain accurate records of change requests, approvals, and outcomes.

Required Qualifications

• 3–5 years of experience in ITIL-based change management.
• Strong knowledge of ITIL framework and change management lifecycle.
• Proven ability to lead CAB meetings independently.
• Excellent verbal and written communication skills.
• Ability to work in EST hours.
• ITIL certification preferred.

Must-Have Skills

• ITIL Framework Expertise: Deep understanding of ITIL principles, especially change management.
• CAB Facilitation: Ability to independently plan, coordinate, and lead CAB meetings.
• Risk & Impact Analysis: Skilled in evaluating technical and business risks associated with changes.
• Stakeholder Management: Strong interpersonal skills to engage with diverse teams and leadership.
• Process Compliance: Ensuring adherence to governance, policies, and audit requirements.
• Communication Skills: Clear, concise, and effective communication across technical and non-technical audiences.
• Analytical Thinking: Ability to assess complex situations and propose practical solutions.
• Time Management: Capability to prioritize and manage multiple change requests in EST hours.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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Experience Level

Mid Level