JIRA Support Developer

Area(s) of responsibility

About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.)
Educational Background – Bachelor's degree in Computer Science, Information Technology, or related field.
Location: Any BSL Location
Job Overview
Key Responsibilities:
Education: Bachelor’s or master’s degree in computer science, Information Systems, or equivalent experience.
Background & expected experiences: 
•    7+ years of hands-on experience with Atlassian tools
•    Experience supporting enterprise scale Jira and Confluence environments
•    Strong understanding of Agile, ITSM, and delivery processes
•    Experience working with global, distributed teams
Skills:
Skills    Expected level
Soft Skills    Communication
Project Management
Stakeholder Management    
Problem Solving    
Functional skills    ITSM / service desk processes (incident, request, change, problem)
Agile delivery practices (Scrum / Kanban) support    
Process mapping & workflow design (business → tooling translation)    
Technical skills    Jira (Company-managed & Team-managed projects)    
Confluence (Spaces, templates, permissions)    
Jira Service Management    
Workflow configuration & permissions    
Automation for Jira    
Dashboards, filters & JQL    
Integrations (REST APIs, webhooks, third-party apps)
Marketplace app administration    

KEY ACTIVITES AND DELIVERABLES
Activities: 
o    Administer and support Jira, Confluence, and Jira Service Management platforms
o    Design and maintain workflows, schemes, permissions, and configurations
o    Implement and maintain automation to reduce manual effort
o    Support incident, request, agile, and portfolio use cases
o    Build and maintain dashboards and reports for operational and management needs
o    Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
o    Ensure platform governance, documentation, and best practices
o    Provide L2/L3 support and collaborate with vendors and internal teams
o    Support Tech Operating Model, enabling transitions, migrations and support audit activities 

Key deliverables: 

o    Configured and optimized Jira and Confluence environments
o    Well documented workflows, templates, and standards
o    Automated rules and reduced manual operations
o    Dashboards and reports supporting decision‑making
o    Knowledge base and operational runbooks

NB: Please note that depending on the assignment, the project may require to produce deliverables and lead regular meetings in a proficient English