Associate Consultant - Qualtrics Survey Programming and Dashboard Development

KDNI_Consulting - ACON Qualtrics

Associate Consultant- Qualtrics

• Survey programming (Qualtrics first)
  • Design, program, and test surveys using Survey Flow, Branching, Display/Skip Logic, Embedded Data, Piped Text, Loop & Merge, Randomization, Quotas, and Custom Validation.
  • Configure distributions (email, links, panels) and manage XM Directory, contact lists, deduplication, suppression, and opt-outs.
  • Implement Qualtrics Workflows (triggers, alerts, ticketing) and set up integrations (APIs/SFTP/web services) as needed.
  • Build multilingual and mobile-responsive surveys with accessibility best practices (WCAG) and brand-compliant themes.
  • Where required, customize question behavior and styling using JavaScript, HTML, and CSS within Qualtrics.
• Dashboard development (Qualtrics)
  • Build and maintain role-based Qualtrics dashboards (CX/EX): configure data sources, hierarchies, permissions, calculated metrics, filters, and widgets.
  • Develop executive and operational views (e.g., NPS/CSAT, driver analysis, trends, heatmaps) with clear narratives and drill-throughs.
  • Manage dashboard releases, documentation, and versioning to ensure stability and adoption.
• Data and analytics
  • Define data requirements and map survey fields to data models for clean ingestion.
  • Perform data profiling and validation; monitor completeness, accuracy, duplicates, and latency.
  • Translate insights into recommendations and action plans tailored to business stakeholders.
• Stakeholder management and delivery
  • Consult with stakeholders on objectives, sampling, questionnaire design, measurement frameworks, and best practices.
  • Own timelines, risks, and status updates; run structured UAT and manage sign-offs.
  • Create clear documentation, how-to guides, and training for users and admins.

• 3–5 years of hands-on experience building Qualtrics surveys end-to-end with advanced logic, Survey Flow, quotas, and workflows.
• Ability to program Qualtrics dashboards with role-based permissions, hierarchies, calculated fields, and robust data-source management.
• Proficiency with HTML, CSS, and JavaScript for customizations in Qualtrics (themes, question behavior, embedded data usage).
• Strong data understanding.
• Experience managing distributions and XM Directory, including deliverability best practices.
• Strong stakeholder management and communication skills; ability to turn business questions into measurement plans and clear insights.
• Proven QA discipline: test plans, link checks, device/browser testing, edge-case validation, and UAT.

Experience Level

Mid Level