Lead Principal Advanced Services Engineer

Key Responsibilities

• Provide L2/L3 production support for Oracle Middleware and Integration platforms.
• Design, implement, and support Oracle Integration Cloud (OIC) integrations.
• Deploy, configure, monitor, and troubleshoot Oracle Middleware environments.
• Manage Oracle GoldenGate replication environments, monitor replication health, and resolve synchronization issues.
• Build and maintain observability solutions using Oracle Management Cloud, OCI Logging, OCI Monitoring, Grafana, Prometheus, ELK, Splunk, or similar tools.
• Perform root cause analysis (RCA) for critical production incidents and implement preventive actions.
• Monitor system health, integration flows, middleware components, and database replication.
• Handle production incidents while meeting defined SLAs.
• Collaborate with customers, application teams, DBAs, infrastructure, networking, and cloud teams to resolve production issues.
• Participate in on-call support and planned maintenance activities.
• Develop automation scripts for monitoring, deployment, and operational tasks using Shell, Python, or Ansible.
• Maintain operational documentation, runbooks, knowledge articles, and standard operating procedures.
• Participate in change management, release management, and disaster recovery planning.
• Drive performance tuning and capacity planning initiatives.

Required Technical Skills

Oracle Middleware

• Oracle WebLogic Server
• Oracle SOA Suite
• Oracle Service Bus (OSB)
• Oracle HTTP Server (OHS)
• Oracle Enterprise Manager (OEM)
• Oracle Fusion Middleware Administration

Oracle Integration

• Oracle Integration Cloud (OIC)
• REST APIs
• SOAP Web Services
• File Adapter
• Database Adapter
• FTP/SFTP
• OCI Integration Services

Observability & Monitoring

Experience with one or more:

• OCI Logging
• OCI Monitoring
• OCI Operations Insights
• Oracle Management Cloud
• Prometheus
• Grafana
• ELK Stack
• Splunk
• AppDynamics
• Dynatrace
• OpenTelemetry

Cloud Platforms

• Oracle Cloud Infrastructure (OCI)
• Basic AWS/Azure knowledge is a plus

Databases

• Oracle Database
• SQL
• PL/SQL
• Performance Analysis

Automation

• Shell Scripting
• Python
• Ansible
• Terraform (Preferred)

Production Support Skills

• Incident Management
• Problem Management
• Change Management
• Root Cause Analysis (RCA)
• High Availability Architecture
• Disaster Recovery
• Performance Tuning
• Capacity Planning
• ServiceNow
• Jira
• ITIL Processes
• SLA Management

Soft Skills

• Strong customer communication and stakeholder management.
• Experience handling enterprise production customers.
• Excellent troubleshooting and analytical skills.
• Ability to work under pressure during critical incidents.
• Strong documentation and presentation skills.
• Team player with mentoring experience.
• Ability to work in a 24x7 production support environment when required.

Preferred Qualifications

• Oracle Cloud Infrastructure (OCI) Certification
• Oracle Integration Cloud (OIC) Certification
• Oracle WebLogic Administration Certification
• Oracle GoldenGate Certification
• ITIL Foundation Certification
• Oracle Cloud Operations experience

Desired Candidate Profile

• 10+ years of hands-on experience in Oracle Middleware technologies.
• Strong expertise in Oracle Integration Cloud (OIC).
• Hands-on experience administering Oracle GoldenGate environments.
• Experience implementing and managing observability and monitoring solutions.
• Proven experience supporting large-scale production environments with enterprise customers.
• Excellent knowledge of middleware architecture, integration patterns, and production operations.
• Strong troubleshooting skills with the ability to resolve critical production issues independently.
• Experience working in cloud-based environments, preferably Oracle Cloud Infrastructure (OCI).
• Ability to lead technical discussions and mentor junior engineers.