Lead Specialist - Customer Deal Desk

Lead Specialist - Customer Deal Desk, Global SSC

Qualifications and Skills

• Education: Typically a Bachelor's degree in Business Administration, Finance, or a related field; some positions may require a Master's degree or professional certification (e.g., Certified Commercial Contracts Manager is a bonus).
• Experience: Previous experience in contract management, negotiation, or a related field (typically 5+ years).
• Legal Knowledge: A strong understanding of contract law principles and legal terminology.
• Attention to Detail: Meticulous attention to detail to spot errors or ambiguous clauses in complex documents.
• Communication Skills: Excellent written and verbal communication, negotiation, and interpersonal skills to effectively engage with diverse stakeholders.
• Organizational and Time Management Skills: The ability to manage multiple contracts and deadlines simultaneously in a fast-paced environment.
• Technical Proficiency: Experience with programs (Microsoft Office Suite, primarily excel). 

Key Responsibilities

• Contract Drafting, Review, and Negotiation: Prepare, review, and modify a wide range of agreements (e.g., vendor, client, sales, and non-disclosure) to ensure clarity, accuracy, and alignment with company policies and legal requirements.
• Contract Lifecycle Management: Manage the entire contract process from initial request and authoring through execution, performance monitoring, renewal, or termination.
• Compliance and Risk Management: Ensure all parties adhere to contract terms and conditions, monitor adherence to federal, state, and local laws, and identify and mitigate potential legal, financial, and operational risks. Strict adherence internal contract management policies and procedures
• Stakeholder Collaboration: Serve as the primary liaison between internal teams (legal, AR, reporting, collections, process owners, business practice and approvers) and Sales to ensure mutual understanding and agreement on contract terms.
• Q management:  Ensure all contractual records and correspondence are attached in the Q system for efficiency and easy retrieval and allowing for continuity
• Dispute Resolution: Address and resolve any contract-related issues, conflicts, or breaches in a timely and professional manner to avoid litigation and maintain positive relationships.
• Continuous Improvement: Proactively identify and analyze areas for process optimization, operational efficiency, and service quality enhancements. Collaborate with cross-functional teams to implement best practices and innovative solutions. Track the effectiveness of improvement initiatives through data-driven metrics. Additionally, possessing practical knowledge of crafting and leveraging AI prompts to support automation, workflow enhancement, and informed decision-making

Career Level - IC2

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Experience Level

Senior Level