Learning Operations Analyst

Learning Operations Analyst

Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This Role involves deeper understanding of the Learning Administration & Leveraging expertise to solve specific problems pertaining to Learning . Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.
What are we looking for? Bachelor’s degree (Any discipline) "Essentials : • 4-6 Years overall experience • 3+ Years Learning admin process experience with similar background Desirable : • HR Domain certification Certification would be a plus • Successfactors Experience is a plus • Exposure to BPO industry • Knowledge of Learning management processes • Strong MS Office and Excel skills • Strong command on written and verbal English language • Proficient with Business Excellence Practice • Experience with Workday LMS is an advantage •"• Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Resilience and ability to work under pressure • Good organizational, prioritization and multi-tasking skills to deliver to deadlines • Analytical and problem-solving skills. • Demonstrate high levels of confidentiality • Attention to detail & quality driven – in communications and all system transactions • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Basic Leadership and coaching skills • Team Work & Collaboration • Self driven • Flexibility to work in Shifts. • Results / target oriented • Multi-cultural awareness • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. "
Roles and Responsibilities: Process Support : • Read, understand and analyze client process as per the business rules as a subject matter expert. • Execute the process accurately and timely as a hands-on processor. • Master the given process and help the team members to overcome process related queries • Escalate issues and seek advice when faced with complex issues/problems. • Pay close attention to quality of written and verbal English skills within Team. • Creates a logical plan, realistic estimates and schedule for an activity or project segment. • Ensure LWI’s are followed and updated regularly and train the team members on process updates. • Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. • Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. • Participates in various internal or client initiatives related to Process. • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Team Support : • Plan proper allocation of work. • Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS. • To be available on the floor through the day to resolve process related issues. • Participate in Team building activities & Organizational initiatives. • Complete training need analysis for the team on timely manner through quality reports and knowledge tests • Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA’s. • Ensure and maintain the security and confidentiality of client data. • Assist in training/educating team assigned team members on learning and acquireing skills in process. • Please note that this role may require you to work in rotational shifts