Assistant Manager - ServiceNow Techno Functional (Managed Services)
Kpmg India Services Llp
Work from Office
Full Time
Min. 2 yearsJob Description
Managed Services-PE-CSD-SNOW AM - BA
Managed Services ServiceNow Techno Functional Role - Assistant Manager
Skills : ITSM, CMDB, ITOM, GRC
CMDB-ITOM-GRC Functional Responsibilities
- Understand and document CMDB data model, CI classes, and relationships
- Support CSDM adoption and service modeling initiatives
- Work with stakeholders to define:
- Business Applications
- Application Services
- Technical Services
Ensure CMDB supports impact analysis, change, and service visibility
- Gather requirements for ITOM capabilities like:
- Discovery
- Service Mapping
- Event Management
- Work with infra teams to document:
- Data sources (cloud, monitoring tools, SCCM, etc.)
Support integration use cases and process alignment with operations
Business Analyst Responsibilities
- Conduct requirements elicitation workshops with IT, Operations, and Infrastructure teams
- Translate requirements into user stories, acceptance criteria, and functional design documents
- Document user stories, acceptance criteria, process flows, and functional specifications
- Partner with developers during design and build phases
- Support UAT planning, execution, and defect management
- Drive stakeholder communication, action tracking, and dependency management
- Support go-live and hypercare activities
Degree - B.E.
Good to have :
ServiceNow Certified System Administrator (CSA)
ITIL v4 Certification
ServiceNow CIS (ITSM / CMDB / ITOM)
Experience Level
Mid LevelJob role
Job requirements
About company
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