Credit and Collections Manager

Manager, Credit and Collections

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Position Overview

The Manager – Global Credit & Collections is responsible for leading the company's global credit risk and collections function across AMER, EMEA, and APAC regions. This role oversees credit evaluation, collections strategy, cash flow optimization, risk mitigation, and team performance while ensuring alignment with company objectives. The individual will partner closely with Sales, Finance, Customer Success, and Executive Leadership to balance revenue growth with prudent credit risk management.

Responsibilities

Credit Risk Management

• Lead the review, approval, and monitoring of customer credit requests across global regions

• Establish and maintain credit policies, procedures, and approval frameworks

• Evaluate customer financial health, creditworthiness, and risk exposure

• Recommend credit limits, payment terms, and risk mitigation measures

• Monitor credit portfolios and identify emerging risks
  

Global Collections Leadership

• Develop and execute collection strategies to maximize cash flow and reduce delinquency

• Drive reduction of DSO (Days Sales Outstanding) and overdue receivables

• Oversee collection activities across AMER, EMEA, and APAC regions

• Escalate high-risk accounts and develop recovery plans

• Ensure compliance with local regulations and business practices in each region
  

Team Leadership

• Lead, coach, and develop a global team of credit and collections professionals

• Set performance goals and establish accountability measures

• Conduct regular performance reviews and career development discussions

• Foster a high-performance, customer-focused culture
  

Stakeholder Management

• Partner with Sales, Finance, Legal, Customer Success, and Operations teams

• Support contract negotiations related to payment terms and credit risk

• Provide recommendations to senior leadership regarding risk exposure and collection performance

• Act as an escalation point for complex customer situations
  

Reporting & Analytics

• Review and monitor KPIs including:

  • DSO

  • Collection Effectiveness Index

  • Aging performance

  • Bad debt exposure

  • Cash collections performance

• Prepare executive-level reporting and business reviews

• Drive process improvements through data analysis and automation initiatives
  

Process Improvement & Controls

• Identify opportunities to improve efficiency and scalability

• Implement best practices in credit risk assessment and collections management

• Support ERP and collections tool optimization initiatives

• Ensure compliance with internal controls and audit requirements

Minimum Qualifications

Education

• Bachelor's degree in Finance, Accounting, Business Administration, or related field

• MBA or credit certification is a bonus
  

Experience

• 8 – 12+ years of experience in Credit, Collections, Accounts Receivable, or Order-to-Cash functions

• 3 – 5+ years of people management experience

• Experience managing global teams across multiple regions

• Experience working in multinational or shared services environments
  

Skills

• Strong credit risk assessment expertise

• Advanced collections and receivables management knowledge

• Excellent leadership and people management skills

• Strong analytical and financial acumen

• Ability to influence senior stakeholders

• Excellent communication and negotiation skills

• Experience with ERP systems such as SAP, NetSuite, Salesforce or similar platforms

• Advanced Excel & Power BI reporting capabilities

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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Experience Level

Mid Level