Customer and Market Research Manager

Manager: Customer & Market Research

The Manager will sit within the Insights & Analytics team and play a key role in delivering high‑quality research that advises business decisions. The role focuses primarily on quantitative primary research, with opportunities to support qualitative studies as needed.

You will lead research projects across their full lifecycle and work closely with internal partners and external research agencies to deliver clear, relevant insights.

What you’ll be doing

You will manage end‑to‑end quantitative research projects, including:

• Partner with stakeholders to understand business questions and translate them into well‑defined research briefs

• Develop, programme, and test questionnaires using Qualtrics

• Manage survey launches, fieldwork, and progress monitoring

• Review data quality, carry out cleaning and validation checks

• Analyse survey results using tools such as Qualtrics, Excel, SPSS, or R

• Develop clear, concise insight presentations tailored for senior leaders

You will also:

• Support qualitative research activities when required, including discussion guide inputs, transcript review, note-taking, and thematic analysis

• Work with external research vendors to align on timelines, sampling approaches, and quality standards

• Look for opportunities to proactively answer emerging business questions through research

• Collaborate with colleagues across the business to support a wide range of research needs

What you’ll bring

• 7–10 years’ experience in primary customer research, with a strong quantitative focus and working knowledge of qualitative methods

• Experience working in leading research agencies (such as Kantar, Ipsos, Nielsen, or similar), along with at least three years’ client‑side experience

• Experience managing research projects from start to finish, including fieldwork coordination and vendor management

• Practical experience using Qualtrics for survey build, logic, analysis, and reporting

• Ability to turn data into clear, actionable insights and communicate them through well‑structured presentations

• Comfort working independently while managing multiple projects at the same time

• Collaborative approach with the ability to work effectively with a range of stakeholders

• Strong organisational skills and a structured approach to problem‑solving

• Proficiency in one or more analysis tools such as SPSS or R

Desirable experience

• Exposure to financial services, B2B environments, or complex products

• Experience working on the client side

• Familiarity with statistical techniques or predictive analysis

• Experience tailoring insights for both senior and non‑technical audiences

• Experience with data visualisation tools (such as Power BI or Tableau)

• Ability to synthesise large datasets into clear, story‑led insights

 

What you'll get in return:

• Opportunity to work on varied, high‑impact research across products and stakeholders.

• Hybrid working model with flexibility.

• Exposure to both strategic and operational aspects of research.

 ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

 

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

 

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

 

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

 

 

LSEG Purpose and Values

 

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share.

 

To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best.

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience Level

Mid Level