Product Manager - Observability and Incident Management

Manager - GCC-Dev-HC-FS

Description

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. 

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Be part of our exciting Observability and Incident Management Team, which impacts every part of our core technology and the highly experienced technology and product teams who use them.

 

You will play a pivotal role in our journey to influence both the technical and cultural strategy across our channels. Supporting teams to gain the insight they need to make data driven decisions that directly impact our brand, our bottom line and overall colleagues and customer experience.

 

Ultimately, we are solving problems to ensure groceries are delivered to stores, colleagues can do their jobs and customers have a great experience whenever interacting with Tesco.

 

If you’re a Product Manager that’s customer focused, thrives with hard problems, loves a fast-moving environment, and wants to make a real difference to our colleagues across the globe then please get in touch.

 

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

 

•       Engage with stakeholders and Senior Product Manager to formulate the vision, strategy and long-term roadmap and execute it well by constantly managing the stakeholders expectations, working through dependencies across multiple products/ teams

•       Understand key user personas, customers & stakeholders for my product and their pain points

•       Effectively document and explain new requirements to the engineering team using user stories, personas, and acceptance tests and help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster

•       Steer sprint/ release planning sessions by working with my delivery counterparts to plan sprints/ releases that deliver maximum business value in least effort

•       Lead discovery work around minimum viable product (MVP) for any new product/feature, collaborating with delivery teams to prototype and validate the MVP

•       Drive experiments against defined hypotheses, create MVPs towards robust data-driven decisions on product improvements and their influence on product performance indicators

 

 

You will need:

 

Interpersonal and leadership skills:

•       Collaboration and cross functional alignment

o   Ability to work with diverse teams including engineering, operations, product and leadership 

o   Skilled at mediating between conflicting priorities and driving consensus

•       User-centric approach

o   Empathy for end users (developers, operators), ensuring solutions are intuitive and effective

•       Change Management

o   Experience in leading initiatives that introduce new processes, concepts and tools 

o   Ability to drive adoption of observability practices within the organization  

•       Influence and advocacy

o   serve as a champion for observability, fostering a culture the proactive monitoring and reliability

 

Technical Skills:

 

•       Understanding observability concepts:

o   strong grasp of the observability pillars - logs, metrics, traces

o   familiarity with distributed systems, microservices and their challenges  

•       Experience with Observability tools:

o   Hands on knowledge of tools like New Relic, Splunk, Grafana, VM and Open Telemetry

o   Exposure to trends in observability frameworks and standards.

•       Engineering experience: 

o   Ability to collaborate with engineering, understanding their points and translate into product needs.

o   Familiarity with software development lifecycles, CICD and DevOps. Exposure to APIs, Backend Apps.

•       Data Analysis:

o   Ability to interpret patterns, anomalies and opportunities from complex sets of data.

 

Preferred Background:

 

•       Min 2 years of Product management experience.

•       Technical education: degrees in computer science, engineering or equivalent experience

•       Having proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions.

•       Understanding how observability impacts business like availability/reliability, customer

•       Satisfaction and business impact.

•       Prior experience in observability or devops:
proven track record in building and managing observability systems.

•       Prioritisation and decision-making skills demonstrating how these have taken into account business priorities, complexity, dependencies and value.

 

Equal employment opportunity information  KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

Qualifications

B.E/B.Tech