Operations Manager

Manager-KDNI

About us

 

KPMG Delivery Network India (KDNI) is a diverse entity spread across multiple cities in India. We are an important part of the KPMG Delivery Network (KDN), a global organization that supports KPMG member firms in delivering global priority solutions to their clients across a number of different industries. Our team of over 3,000 professionals in India are known for their technical acumen and business insights, that come together to deliver exceptional client service. When you join KDN, you’ll be a part of the wider KPMG global network working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to the clients of KPMG member firms and driving positive change in the communities we serve. As a KDN India colleague you will be helping to accelerate new ways of working, using cutting-edge technology to create increased value, and working together with member firm colleagues across the globe to drive sustainable growth and help achieve our ambition to be the most trusted and trustworthy professional services firm.

 

Come as you are

As a firm, we are deeply committed to diversity, inclusion and equity at our workplace. We offer a safe and inclusive environment built on trust, where all our colleagues can bring their authentic selves to work and know that their uniqueness is valued. We prohibit unfair treatment of applicants and employees and discrimination on any ground, including but not limited to, caste, religion, color, ancestry, marital status, medical condition, sex, gender identity and/or expression, sexual orientation, age, nationality, cultural origin, family or parental status, defense veterans, physical, mental or sensory disability or any other status or characteristic protected by applicable Indian laws and regulations.

 

Job Title: Manager – Operations

Location: Bangalore (Hybrid)

Overview:

We are looking for a detail-oriented and execution-focused Manager – Operations to join our team in Gurgaon. This role is pivotal in ensuring operational rigor across HR, Finance, and Business functions. The ideal candidate will have strong coordination skills, a hands-on approach to execution, and the ability to maintain high standards of quality and compliance in a fast-paced, matrixed environment.

Key Responsibilities:

Operational Execution

• Ensure timely and accurate execution of operational tasks across HR, Finance, and Business functions.

• Coordinate with internal teams to support day-to-day operational requirements.

• Maintain operational checklists and ensure adherence to process timelines.

• Maintain key KPIs for the function and ensure corrective actions are taken on timely basis. 

Resource Lifecycle Management

• Manage onboarding and offboarding processes for resources including sub-contractors 

• Ensure sub-contractors are appropriately covered under customer contracts and at appropriate rates. 

• Support contract extensions, renewals, and cost centre movements.

• Ensure compliance and accuracy in resource documentation.

Financial Operations

• Process vendor and sub-contractor invoices with accuracy.

• Estimate and track provisions for accounts payable and lent/borrowed hours.

• Validate financial data and ensure integrity in invoicing.

• Validate data to ensure accuracy of invoices to customers.

• Support business in solving disputed Accounts receivable collection issues, if any.

Data, Systems & Reporting

• Review and maintain project codes and cost centre data.

• Support documentation and reporting activities.

• Ensure consistent use of enterprise systems such as SAP or ServiceNow.

• Create impactful presentations and reports for internal stakeholders.

Stakeholder Coordination

• Collaborate with cross-functional teams to resolve operational issues.

• Provide regular updates and reports to internal stakeholders.

• Ensure smooth communication and follow-ups across departments.

Process Documentation, Quality and Process improvements 

• Understand and document existing processes 

• Maintain Quality and KPIs for each process. 

• Ensure adherence to established Operations processes and risks are appropriately mitigated. 

• Coordinate and support Quality Process reviews / audits 

• Work towards continuous improvement, identify and implement process improvement opportunities to enable gain process efficiencies. 

Required Qualifications & Experience:

• Graduate in any field with preference towards Finance / Business Administration. 

• 8–10 years of experience in operations, preferably in MNC or services industry.

• Strong proficiency in MS Office (Excel, PowerPoint); experience with SAP, ServiceNow, or similar enterprise systems.

• Excellent execution, coordination, and stakeholder management skills.

• Attention to detail and ability to manage multiple priorities effectively.

Work Location:

Bangalore (Hybrid)

Required Qualifications & Experience:

• Graduate in any field with preference towards Finance / Business Administration. 

• 8–10 years of experience in operations, preferably in MNC or services industry.

• Strong proficiency in MS Office (Excel, PowerPoint); experience with SAP, ServiceNow, or similar enterprise systems.

• Excellent execution, coordination, and stakeholder management skills.

• Attention to detail and ability to manage multiple priorities effectively.

Experience Level

Senior Level