Manager - KYC Quality Assurance and Managed Services

Manager - KYC – QA – Managed Services

The role may be used on either a large (complex or simple) engagement or on a small (complex or simple) engagement as the Lead Quality Assurance. The successful applicant will be responsible for oversight and management of the process of Quality Assurance and SME for the onboarding as well as remediation of KYC files. They are required to utilize their expertise, knowledge and experience to ensure that files are completed to regulatory standard, and that business processes and policies are adhered to and correctly applied throughout the process. They will be responsible for overseeing the quality control process and framework. Ability to drive high standards of quality in global onboarding and renewal reviews of Know Your Customer (KYC) due diligence is therefore pivotal to this role.

 

Drive team to conduct customer risk assessment in full compliance with the firm policies as well as external regulatory requirements.Liaise with the Solutions Manager/Project Lead and provide operational input to IT Technology to ensure designed technical solutions are fit for operational purpose. Building core knowledge in team during set up activities in liaison with Solutions Manager.Monitor collection of effective and comprehensive customer information and supporting documentation necessary for the completion of Customer Due Diligence (CDD), in accordance with regulatory and internal standards.Manage resolution of potential AML issues arising across the business unit and jurisdictions. Identify and diagnose sub-optimal business performance. Ensure that the potential risk to company arising from money laundering and fraud, is minimized. Actively protecting the client’s interest in complying with statutory regulations and legislation.

Roles & responsibilities

Reporting of issues of concern to Operations, Senior Leadership, and where appropriate, to the client. Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximize productivity gains.Drive process enhancement, identify and implement strategic improvements and enhancements to existing systems, policies and guidelines to reduce risk and improve efficiency

Ensure and oversee production and design of regular Quality/AML reports for various stakeholders by the QC team

 

Educational qualifications

Bachelors Degree

Work experience

Min 10+ yrs in an operational environment, where at least 4 - 5 yrs has been spent at a management level. Minimum of 3 years of managing a small/medium team.In-depth knowledge on banking operations procedures, risk management as well as regulatory compliance standards.Minimum 4–6 years of progressive experience in Quality (QA/QC), conducting internal audits and root-cause analysis for quality breakdowns.Demonstrated ability to define and monitor quality KPIs, apply Lean/Six Sigma methods (recommended) to reduce defects and cycle time, and standardize SOPs in partnership with cross-functional teams to ensure compliance. 

Mandatory  Technical & Functional Skills

Banking quality and operations background demonstrating good core knowledge of applying onboarding and KYC policies within a financial institution (new customer take-on or customer due diligence remediation) with 5-8 years of relevant experience.Understand KYC principles and how to apply within a review/renewal activity.Good technical knowledge of KYC, Anti-Money Laundering (AML) and Sanctions.In-depth knowledge on banking operations procedures, risk management as well as regulatory compliance standardsThe ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium team in an operational environment.Drive adherence to defined Quality SLAs while introducing process improvement initiatives aimed at reducing manual interventions 

Key Behavioral Attributes/Requirements

Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.Ability to lead the team and developing others.Presentation and Project Management skills. Focus on results-led management.

Experience Level

Mid Level