Marketing Operations Manager

Manager, Marketing Operations

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

SUMMARY

The Marketing Operations Manager oversees a team dedicated to the operational back-end support of our marketing processes and platforms. This role, reporting to the Head of Product Marketing Operations, is that of a “player/coach” for the team, overseeing day-to-day operations, team management, work quality and progress to deadline, while also executing on their own work that contributes to the operational efficiencies of marketing. . Specifically, the manager maintains and stewards: digital tools and website pages, oversees recurring updates to performance communications collateral and their distribution mechanisms, tracks and reports on campaign performance and key initiatives, leverages AI, data, and technology solutions to innovate, improve efficiency and reduce risk. The role will supervise the daily activities of team members, set priorities to ensure task completion, proactively create cross-training opportunities and evaluate and develop talen.t 

DUTIES & RESPONSIBILITIES

• Administers and maintains marketing technology platforms and automation systems.

• Designs and documents Marketing processes and workflows with the goal of improving team efficiency, execution and business resiliency.

• Activates underutilized features and applications within existing digital tools.

• Tracks and interprets data creating actionable reporting/dashboards for initiatives within team’s area of focus.

• Supervises the daily activities of team members, coordinates work activities with other supervisors, aligns Book of Work (BOW) to ensure task completion and effective capacity management during on and off update cycle periods.

• Contributes to staffing decisions; execute semi-annual and annual performance evaluations.

• Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.

• Monitors spend and manages vendor relationships as needed.

The duties listed are general in nature and are samples of the duties/responsibilities performed. These are not meant to be an all-exhaustive list of duties.

KNOWLEDGE/SKILLS.

• Expanded conceptual knowledge of Marketing Operations principles and strategies, with a focus on keeping abreast of asset management industry best practices and technology integration.

• Experience with creating AI-enabled improvements, marketing software, automation tools, and design platforms.

• Deep organizational and project management skills, with the ability to multitask, prioritize, and meet deadlines.

• Ability to work both independently and collaboratively.

• Understanding of financial terms and data. Familiarity with financial services regulatory requirements (U.S., EMEA, APAC) a plus.

• Advanced verbal, written and presentation/communications skills Proactive approach, with a drive-to-win attitude and ability to excel in a fast paced environment.

• Ability to think creatively and outside the box to find solutions to known problems.

• Ability to lead, communicate, and collaborate across departments.

• Creative and technical abilities across Microsoft office suite, including Copilot

• Strong work ethic and professional demeanor.

• Experience collaborating across technology, compliance/legal, investment, sales, and product teams.

• Strong ability to foster team camaraderie and creativity.

• Understanding of the application of marketing software, automation tools and design platforms in enhancing impact, efficiency, and speed to market. Seismic proficiency a plus.

EDUCATION/ EXPERIENCE

For internal applications - 36 months experience at an M1/P2 level

5+ years of related experience required. Financial Services experience and Bachelor’s degree in Marketing or related field is highly preferred.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.

Experience Level

Senior Level