Operations Manager - Distribution and Capacity Planning

Manager Operations, Distribution and Capacity Planning

At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager I, you will play a key role in executing and improving programs that drive operational excellence. You will support the design and rollout of new initiatives, while owning the day-to-day management of existing programs. This role is designed for individuals who thrive in structured environments and are building strong program management fundamentals.
This is your opportunity to have a meaningful impact on some of the most exciting initiatives that are shaping the future of Amazon.

Basic qualifications
- 3+ years of program or project management experience
- Bachelor's degree or equivalent
- 2+ years of working cross-functionally with tech and non-tech teams
- Experience supporting process improvement initiatives using data and metrics
- Working knowledge of Excel, Python and SQL
- Experience coordinating program execution and tracking performance
Preferred qualifications
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers
- Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership


Key job responsibilities
Key job responsibilities
Execute defined programs and support launches within a structured scope
Track performance metrics and provide updates on program deliverables
Use data to identify operational gaps and contribute to continuous improvement initiatives
Collaborate with cross-functional teams to implement solutions and best practices
Coordinate tasks, manage dependencies, and escalate risks when needed
Support process standardization and documentation to improve scalability and consistency
Follow a structured Lean and continuous improvement mindset


A day in the life
As a Manager operations, your day will focus on execution and coordination. You will manage defined projects, track progress against goals, and ensure timely delivery of tasks.

You’ll work closely with stakeholders across teams to understand requirements, resolve blockers, and maintain visibility on program health. While you may seek guidance for complex decisions, you are expected to independently manage day-to-day execution.

You’ll also use data to identify trends, support improvements to existing processes, and ensure that deliverables align with team goals and metrics. Your work will contribute directly to the reliability and efficiency of operations.

Basic Qualifications

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Kaizen and Lean methodology techniques
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Preferred Qualifications

- 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Mid Level