Marketing Operations Specialist

Marketing Operations Specialist

Who we are? 

About Johnson Controls 

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.  

Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg

Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all

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Job Summary 

The Marketing Operations Specialist leads complex, large-scale qualitative and quantitative market research and analytics initiatives to support strategic marketing and business decisions. This role focuses on evaluating the effectiveness of current marketing efforts, identifying emerging market opportunities, and providing data-driven insights to improve product and campaign performance.

The role is responsible for ensuring high-quality data management, accurate and timely reporting, and efficient lead management across the global marketing and sales ecosystem. The incumbent will interpret data, generate actionable insights, and deliver reporting that enables alignment between Sales, Marketing, and Product teams—ultimately driving pipeline growth and revenue impact.

What will you do?

• Lead end-to-end execution of complex marketing analytics and research projects (qualitative and quantitative).
• Analyze marketing performance data to assess campaign effectiveness, customer engagement, and ROI.
• Identify market trends, opportunities, and competitive insights to guide strategic decision-making.
• Develop and maintain dashboards, reports, and performance metrics for stakeholders across Sales, Marketing, and Product.
• Ensure data accuracy, consistency, and hygiene across marketing systems and databases.
• Oversee lead management processes, including lead capture, routing, and delivery to Sales teams.
• Collaborate with cross-functional teams to ensure consistent measurement frameworks and KPIs.
• Support product and marketing teams with insights to prioritize initiatives that drive pipeline and revenue.
• Provide actionable recommendations based on data interpretation and analysis.
• Continuously improve reporting processes, automation, and operational efficiency.

What we look for?

• Bachelor’s degree in Marketing, Business, Analytics, or a related field (or equivalent combination of education and experience).
• Minimum 6 years of experience in marketing analytics, marketing operations, or related roles.
• Proven experience in managing large datasets, reporting tools, and analytics platforms.
• Experience with CRM and marketing automation systems (e.g., Salesforce, Marketo, HubSpot, etc.).
• Strong understanding of marketing KPIs, campaign measurement, and lead lifecycle management.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

Experience Level

Senior Level