MediClinic Account Manager and Single Point of Contact

MediClinic AM SPOC

Location: Bangalore,None,None

Roles & Responsibilities: 

• Client Meetings - Reviews and Presentations (Weekly / Monthly / Quarterly)

• Invoice management and collections, to make sure all invoices are cleared and paid within the agreed timelines as per agreement. 

• Data Management and coordination with the finance team for all issues related to Invoices and payments

• Retention and timely renewal of all accounts. Build client relationships to make sure we are well connected.

• Project Green (Upsell / Cross sell). Generate additional revenue from existing clients by bringing value adds and by offering new services.

• New Lead Generation - Pitching for new business, adding new Logos..

• Working to improve Margins of current accounts and new projects

• Directing, coordinating and administering medical and non-medical resources, facilities and services

• Liaising with clerical, medical and professional staff at all levels

• Developing services and implementing changes 

• Ensuring all regulations/ compliances are followed

 

Work closely with Operations team to make sure the below is managed by the team:

• Managing Medical and Paramedical staff (Doctors and Staff Nurse)  

• Medical Staff Attendance Management and Team Management 

• Managing end-to-end OHC operations and smooth functioning of MediClinics for the clients

• Strengthening existing processes with sound Process Flows, Automated systems.  

• To make sure all invoices are raised on time along with submission of all necessary documents to clients

• To ensure all the client deliverables are met on a timely basis.

• Build relationships with the facility team at client place and ensure smooth flow of OHC payments.

• Coordinate with the HR Team and provide documents at the time of audits.

• To ensure day to day activities are carried out and concerned reports are maintained.

• Medical staff issues/grievances need to be addressed within TAT.

• Sharing MIS report on monthly basis

 

Skill Set & Qualifications:

• Graduate  3+ years of experience in Hospital Industry or Occupational Health Services

• Having Marketing experience is an additional benefit.

• Excellent verbal, written and interpersonal communication skills.

• Strong knowledge of Client Service processes and techniques.

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Experience Level

Mid Level