Technical Support and Deployment Analyst

Member Technical Staff

Job Title: Member Technical Staff

Organization Name: NEC Corporation of India Ltd.

Reporting Relationship:  He will be reporting to Lead Analyst

 

Role Summary: We are looking for a production support analyst who will support the deployment of the software and monitor the application.

 

Responsibilities:

• Pre-deployment:
  • Review deployment plans and identify potential risks or challenges.
  • Prepare and configure systems for deployment.
  • Conduct pre-deployment testing to ensure compatibility and functionality.
  • Communicate with stakeholders to set expectations and address concerns.
• Deployment:
  • Monitor deployment progress and troubleshoot any issues that arise.
  • Provide technical support to users and answer their questions.
  • Document deployment steps and procedures for future reference.
  • Escalate critical issues to senior technical staff as needed.
• Post-deployment:
  • Verify that all systems are functioning correctly after deployment.
  • Train users on new features and functionality.
  • Gather feedback from users and stakeholders.
  • Document lessons learned and identified areas for improvement.
• Additional responsibilities:
  • Stay up to date on the latest deployment technologies and best practices.
  • Maintain accurate and detailed records of all deployments.
  • Develop and maintain strong relationships with stakeholders.
  • Be a team player and contribute to a positive work environment.
  • Fix issue related to 2.0 system.

 

 

Prerequisites:

 

• Minimum of 2 years of experience in a technical support role.
• Experience with software and hardware deployments.
• Strong understanding of network and system administration concepts.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and ability to think critically.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proven ability to meet deadlines and deliver results.

• Proficient in Batch/PowerShell/SQL/NoSQL

 

Base Location: Bangalore, but flexible to travel.

 

 

Specialisation Description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Level Description

Support entry level position that requires little to no prior knowledge or experience. Knowledge of job procedures and tools obtained through work experience. May require vocational or technical education. Work is routine or follows standard procedures. Work is closely supervised. Communicates information that requires little explanation or interpretation.

Experience Level

Senior Level