Network and Services Operations Representative

Network & Svcs Operations Representative

Project Role : Network & Svcs Operations Representative
Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Network and Services Operations Representative, a typical day involves configuring, integrating, and overseeing the entire life cycle of telecommunication network elements. This role requires managing associated configurations across both Fulfillment and Assurance processes. The position also includes maintaining accurate back office system data records and providing support for customer activations and configuration modifications. The role demands continuous coordination to ensure smooth network operations and timely adjustments to meet evolving customer requirements, contributing to the overall efficiency and reliability of telecommunication services.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to optimize operational workflows and improve service delivery.
- Facilitate knowledge sharing and mentoring within the team to enhance overall capabilities.
- Coordinate cross-functional communication to ensure alignment on project goals and timelines.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
- Experience in managing telecommunication network elements and lifecycle configurations.
- Strong understanding of fulfillment and assurance processes within network operations.
- Ability to maintain and update back office system data records accurately.
- Skilled in supporting customer activations and handling configuration adjustments.
- Competence in troubleshooting and resolving operational issues in a collaborative environment.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Unified Communication and Collaboration Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.