Client Onboarding and Documentation Specialist

Onboarding Analyst

Deliver high-quality client onboarding and documentation controls to enable timely account opening and compliant service activation.

As a Client Onboarding & Documentation Specialist within Transaction Services / Commercial Banking Operations, you manage end-to-end account opening documentation and associated control checks to support a seamless client experience. You review client requests, validate legal and product documentation, and perform risk and signature verification in line with internal policies and approved matrices. You partner closely with external clients and internal stakeholders to resolve issues, escalate where needed, and ensure deliverables are met on time.

 

Job Responsibilities

 

• Review and interpret client requests to determine onboarding and documentation actions required
• Manage the account opening and client documentation workflow from creation through review and signature validation
• Verify that the risk rating selected aligns with the approved risk matrix and control requirements
• Perform research for product set-up and account opening to assess documentation requirements, coordinating via frequent calls with clients and internal partners
• Validate core legal documents, product forms, and service terms against policies and procedures, and scan/index documents to the centralized repository
• Validate authorized signatory details and negotiated documents, and conduct signature verification
• Ensure documentation adheres to legal guidelines, policies, standards, and the control framework, while driving issue resolution, escalations, and mandate authentication into relevant platforms

Required qualifications, skills, and capabilities

 

• Graduate with 2+ years of relevant experience in legal documentation, account products, and related documentation types (entity organizational documents, tax documentation)
• Ability to review, analyze, and synthesize information from multiple sources to determine relevance and required actions
• Strong client focus with the ability to partner effectively with internal groups and client coverage teams
• Demonstrated ability to manage workflows, meet deliverables, and support issue resolution and escalation processes

Preferred qualifications, skills, and capabilities

 

• Knowledge of Transaction Services and Commercial Banking products and operations
• Experience with account opening / onboarding documentation lifecycle management (creation, review, signature validation)
• Familiarity with document repositories and processes for scanning, indexing, and document control governance
• Experience working in a control framework environment with strong attention to risk mitigation and policy adherence
  

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Mid Level