Operations Manager - Global Payments

Key Duties & Responsibilities

• Possess a strong understanding of:

  • SWIFT messages (MT103, MT202)
  • FED payments
  • Internal transfers
  • FX transactions

• Good knowledge of global banking codes and payment systems, including:

  • ABA, Sort Code, BSB, BIC, IBAN
  • RTGS, NEFT
  • Various global cash settlement methods

• Hands-on experience in manual payments/wire environment with clear understanding of end-to-end payment lifecycle

• Ability to:

  • Interpret Standard Settlement Instructions (SSIs)
  • Identify missing or incorrect settlement/payment details

• Handle:

  • Fund-related vendor invoice verification
  • Payment processing via banking portals
  • Custody and fund-related bank invoice validation

• Good understanding of:

  • Subscription and redemption payment processes

• Monitor payment mailboxes and prioritize transactions based on currency cut-off timings

• Support global offices with daily payment processing requirements

• Effectively respond to client and internal queries via calls and emails

• Ensure:

  • All daily transactions are processed and signed off within timelines
  • Timely escalation of issues/blockers to management

• Demonstrate:

  • Strong teamwork and multitasking abilities
  • Ability to work under tight deadlines
  • Flexibility to work in different shift timings

• Maintain strong written and verbal communication skills

• Experience in:

  • Payments / Banking / Treasury / Transfer Agency environments
  • End-to-end treasury and payment operations

• Ability to handle and manage teams (10+ members preferred)

• Good working knowledge of MIS reporting

Qualification & Experience

• Bachelor’s degree in Commerce (B.Com), MBA, or equivalent qualification

• Additional advantage:

  • Knowledge of Hedge Funds and Private Equity

• Strong hands-on expertise in:

  • FED and SWIFT payment processing

• Minimum 7+ years of experience in:

  • FX and payment processing
  • Payment investigations and issue resolution