Operations Analyst - Payments Servicing

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Schdule : Early morning shifts 

What will your day look like?

As an Operations Analyst – AU Payments Servicing, your responsibilities will include : 

• Perform daily reconciliation of Nostro accounts to identify breaks and discrepancies.
• Investigate unmatched transactions and resolve payment-related issues promptly.
• Analyze root causes of breaks and implement corrective actions.
• Handle and interpret SWIFT messages for payment tracking and resolution.
• Ensure compliance with regulatory and internal risk management standards.
• Maintain detailed records of investigations and outcomes for audit and reporting.
• Identify process gaps and recommend automation or efficiency improvements
• Develop strong communication with internal and external stakeholders.
• Identify recurring issues and suggest basic process enhancements.
• Participate in UAT (User Acceptance Testing) for system changes or upgrades.

What will you bring?

To grow and be successful in this role, you will ideally bring the following: 

• Minimum of 2-3 years banking experience in a payments or transaction processing role within banking, fintech, or corporate treasury.
• Deep familiarity with domestic and international payment networks (e.g., SWIFT, ACH, RTGS, NEFT).
• Strong grasp of financial regulations including AML, KYC, OFAC, and internal risk controls.
• Proficient in transaction lifecycle, ledger entries, and exception handling
• Advanced use of Excel, financial platforms and case management tools.
• Prior experience in payments, settlements, or reconciliation.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 117902.

Job Posting End Date

22/06/2026, 11.59pm, (IST)