Order to Cash Operations Specialist

Order to Cash Operations Specialist

Skill required: Order to Cash - Credit Management & Assessment
Designation: Order to Cash Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Assess new customer credit risk, extend customer credit, monitor existing customer and portfolio credit risk.
What are we looking for? • Bachelor’s Degree • Minimum of 5-7 years of experience in O2C Operations Management,Credit,Collections & Disputes, Preferred Qualifications: • Masters Business Administration • Formal training and/or experience in Order To Cash • Proficiency in spreadsheet software (e.g. Microsoft Excel) and presentation software (i.e. Microsoft PowerPoint) • Exceptional multi-tasking skills with the ability to manage multiple end-to-end project cycles • Excellent organization/time management and problem solving skills • Good communication written and oral and interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) • Strong project management and relationship-building skills • Adaptable management style to conform to the varied corporate cultures and organizational structures of our customers • Demonstrated ability to effectively manage a wide range of suppliers • Strong ability to effectively manage in a matrix organizational structure working with multiple internal clients • Ability to adapt to the varied corporate cultures and organizational structures of our customers • Exceptional track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction
Roles and Responsibilities: •• Maintain close relationships with clients in order to understand requirements • Validate and approve submitted requisitions as well as approving requisition submissions • Analysis of client spending trends • Recommendation of strategies to improve bottom line results • Leverage market leading technology assets to drive financial impact • Ensure effective customer and supplier relationships and serves as initial escalation point for issue resolution • Provide high quality Order To Cash service to the client ensuring that contractual and SLA obligations are met for work within scope of role, report on activities, opportunities and risks • Active management of designated client • Improve the efficiency and effectiveness of O2C operations • Identify process improvements, cost savings and initiatives, document and raise with line manager for approval, then complete relevant actions/project • Maximize performance across the O2C function Increasing spend transparency, compliance and control