Package Consultant-Sales & Service

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As a Package Consultant – Sales & Service, you will implement and configure packaged CRM and customer engagement solutions to empower organizations to streamline sales operations, enhance service delivery, and build lasting customer relationships. You will specialize in deploying cloud-based platforms that unify sales, customer service, and support functions, enabling end-to-end visibility and automation across the customer lifecycle. Your primary responsibilities will include: • Configure Sales Pipelines and Opportunity Management: Implement and tailor standard CRM functionalities to meet specific business needs, ensuring effective lead-to-cash processes and sales operations. • Design Service Case Workflows: Collaborate with stakeholders to design and configure service case workflows, knowledge bases, and customer portals that support efficient case management and customer self-service capabilities. • Support Data Migration and User Training: Assist with data migration, user training, and change management to ensure successful adoption and long-term value realization of the implemented solutions. • Deliver Solution Customizations: Apply knowledge of packaged CRM systems to deliver customizations that meet business requirements, working closely with solution architects and technical teams. • Ensure Solution Alignment: Verify that the selected solution supports business needs, aligning with lead-to-cash processes, case management, field service, and customer self-service capabilities.

• Exposure to Packaged CRM Systems: Familiarity with standard functionalities and ability to tailor them to meet specific business needs, supporting lead-to-cash processes and sales operations. • Cloud-Based Platform Deployment: Experience working with cloud-based platforms that unify sales, customer service, and support functions, enabling end-to-end visibility and automation across the customer lifecycle. • Sales Pipeline Configuration: Knowledge of configuring sales pipelines and opportunity management systems to ensure effective sales operations and lead-to-cash processes. • Service Case Workflow Design: Understanding of designing and configuring service case workflows, knowledge bases, and customer portals to support efficient case management and customer self-service capabilities. • Data Migration and User Training Support: Exposure to data migration, user training, and change management to ensure successful adoption and long-term value realization of implemented solutions.

• Cloud-Based Platform Expertise: Experience working with cloud-based platforms that unify sales, customer service, and support functions is beneficial. Knowledge of platform deployment and configuration would be an asset in this role. • Advanced CRM Configuration: Exposure to advanced CRM configuration, including workflow design and customization, would be advantageous in delivering tailored solutions to meet specific business needs. • Data Migration and Integration: Familiarity with data migration and integration processes would be valuable in ensuring seamless transitions and successful adoption of implemented solutions.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.