Principal Consultant - Business Analyst

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Principal Consultant - Business Analyst 
In this role, you will act as a critical bridge between business stakeholders, data science teams, and engineering functions. This role focuses on translating business problems into AI ready problem statements, defining measurable success criteria, and ensuring AI solutions deliver tangible, ethical, and scalable business impact.
The BA will work closely with Product Owners, Data Scientists, ML Engineers, and Architects across the full AI lifecycle—from use case ideation and data readiness to model validation, deployment, and value realization.

Responsibilities:
Business & Use Case Definition
•    Partner with business stakeholders to identify, shape, and prioritize AI/ML/GenAI use cases aligned with strategic goals
•    Convert ambiguous business problems into clear AI ready problem statements and hypotheses
•    Define business KPIs, success metrics, and ROI measures for AI initiatives
•    Support feasibility assessments considering data availability, model complexity, and risk
Requirements & Analysis
•    Elicit and document functional, non functional, and data requirements for AI/ML solutions
•    Define model outcome expectations (accuracy, precision/recall, latency, explainability, confidence thresholds)
•    Document data requirements (sources, quality, volume, lineage, labeling assumptions)
•    Create BRDs, FRDs, user stories, acceptance criteria, and AI specific requirement artifacts
AI Delivery & Collaboration
•    Work closely with Data Scientists, ML Engineers, and GenAI solution teams to refine use case assumptions
•    Participate in model review discussions to validate alignment with business intent
•    Support prompt engineering discussions for GenAI use cases by defining business context and constraints
•    Assist in trade off decisions between model performance, cost, time to market, and explainability
Validation, Testing & Adoption
•    Define business driven test scenarios for model validation and user acceptance
•    Validate AI outputs against defined business expectations and compliance requirements
•    Support user training, change management, and adoption planning for AI enabled solutions
Governance & Responsible AI
•    Ensure adherence to Responsible AI principles (fairness, bias, explainability, data privacy)
•    Participate in model risk assessments, audit reviews, and compliance documentation
•    Support stakeholder communication with clear narratives around AI decisions and limitations

Qualifications we seek in you!

Minimum Qualifications:
·    Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field
·    6+ years of experience as a Business Analyst in IT / digital transformation projects
·    Strong expertise in requirements elicitation, stakeholder management, and documentation
·    Proven ability to define KPIs, metrics, and business value cases
·    Hands on experience working on AI, ML, or GenAI projects (as BA, Product Analyst, or similar role)
·    Strong understanding of: 
o    Supervised vs unsupervised learning concepts
o    Model evaluation metrics (accuracy, precision, recall, F1, etc.)
o    GenAI basics (LLMs, prompts, embeddings, RAG concepts)
·    Ability to translate business needs into AI appropriate requirements, not just traditional software specs
•    Strong understanding of data structures, quality issues, and data dependencies
•    Experience working with datasets, data pipelines, or analytics teams
•    Ability to ask the right data questions (coverage, bias, freshness, representativeness)
•    Excellent communication skills—able to converse fluently with business, technical, and data science teams
•    Strong facilitation skills for workshops, use case ideation sessions, and model review discussions

Preferred Qualifications: 
•    Master’s degree or MBA
·    Advanced AI / GenAI Capabilities
o    Experience with LLM based solutions (chatbots, copilots, summarization, search, recommendation)
o    Exposure to prompt engineering, RAG pipelines, or agent based architectures
o    Familiarity with AI platforms such as Azure AI, AWS AI/ML, GCP Vertex AI, Databricks, or similar
·    Delivery & Tooling
o    Experience working in Agile / SAFe environments for AI delivery
o    Familiarity with JIRA, Confluence, Miro, or model documentation tools
o    Understanding of MLOps concepts (model lifecycle, drift, retraining triggers)
·    Governance & Compliance
o    Exposure to Responsible AI, data privacy, or model risk governance frameworks
o    Experience supporting InfoSec, audit, or regulatory reviews in AI contexts
Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.