Process Excellence Manager – Invoice to Pay

Process Excellence Manager – Invoice to Pay

Key Responsibilities:

• Performance Management & SLA Oversight
  • Monitor and manage service levels, KPIs, and operational metrics for third-party I2P activities.
  • Conduct/participate in regular reviews with vendors to track performance, identify issues, and drive corrective actions.
• Contract & Compliance Management
  • Ensure outsourced I2P activities are compliant with company policies, SOX/internal controls, and audit requirements. Manage system accesses for the third party team members
  • Partner with internal control, audit, and procurement teams to ensure adherence to policy and risk frameworks.
• Process Excellence & Continuous Improvement 
  • Drive initiatives committed in the contract for process harmonization, automation, and standardization in partnership with the third-party, GPOs, and Sub GPOs
  • Drive lean initiatives and ensure adoption of best practices 
• Stakeholder Engagement
  • Act as the key interface between internal stakeholders (GPOs, Sub GPOs, finance, procurement, IT) and external vendors.
  • Proactively communicate service performance, escalations, and improvement plans.
• Transition & Transformation Support
  • Support transition of new I2P activities to third-party vendors, ensuring proper documentation, training, and controls are in place.
  • Lead or support change management initiatives impacting third-party-delivered processes.
• Risk & Issue Management
  • Maintain a risk/issue log for third-party services and lead resolution of operational issues or escalations.
  • Ensure business continuity plans are in place and tested for outsourced I2P activities.

• Bachelor’s degree in finance, Accounting, Business, or related field; MBA or professional certification (CPA) is a plus
• 7+ years of experience in P2P/I2P operations, with at least 3 years managing third-party service providers or BPO relationships
• Experience in shared services or GBS environment preferred
• Strong understanding of I2P processes, controls, and automation levers (e.g., OCR, RPA, e-invoicing platforms)
• Proven track record of vendor management, governance, and driving operational excellence

Skills & Competencies:

• Strong analytical and problem-solving skills
• Excellent communication, negotiation, and stakeholder management abilities
• Vendor governance and performance management expertise
• Knowledge of ERP systems (Oracle) and workflow tools
• High level of integrity and attention to detail
• Comfortable working in a matrixed, fast-paced global environment

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Experience Level

Senior Level