Product Implementation and Support Specialist

Product Impl & Support Specialist, Prod & Sol

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

 

Product Implementation and Support Specialist Product & Solutions

Full time, Bangalore, India

 

In this role, you will be responsible for leading and managing GDS and agent facing product tasks associated with new and existing business implementations. You will be accountable for the availability, technical and user support, and maintenance of Travel technology GDS and agent facing products. 

 

As a Product Implementation and Support Specialist Product & Solutions, you will

• Be in charge for the GDS and product set up of new business implementations
• Manage GDS and agent facing tools’ implementation processes as they relate to timelines and expectations 
• Provide support for on-going technical, product administrative support, and maintenance
• Maintain a good understanding of all GDS and BCD Travel technology products to ensure proper support process can be developed and implemented
• Create or modify project plans as necessary; this may include different versions or customized offerings of a product or service
• Maintain product databases
• Interact with Product Manager, operational and account teams

 

About you

• Extensive experience in the travel industry with extensive experience of business travel operational reservation work flow procedures
• Knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus, Worldspan)
• Comprehensive knowledge of agent-facing travel technology tools
• Proficient in Microsoft applications; Word, Excel, PowerPoint, Outlook and Visio
• A proven background in product configuration, requirements gathering and documentation
• Motivated and flexible to accommodate both internal and external clients
• Excellent verbal and written communication skills in English

 

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

 

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

 

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

 

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

 

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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Experience Level

Mid Level