Product Manager - ERP Suite Customer Lifecycle Experience

Product Manager (ERP Suite PM Customer Lifecycle Experience Team)

We help the world run better

 

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As Suite PM CLE team, we implement S/4HANA Public Cloud solution and integration with other Suite products as an end customer. The focus is on validating the solution and its features before its released to customers and on improving the quality. Every release, we validate the solution from a customer perspective so that we have a stable system provisioning and upgrades of customer systems in S/4HANA Public Cloud and other Suite products.

 

What you do:

 

• Understanding the architecture, processes and end-to-end functionality from customer perspective.
• Preparing test strategy and plan after aligning with architects, and dev teams.
• Driving CLE tests with focus on lifecycle experience across multiple tools and solutions.
• Coordinating with different stakeholders from development, cloud operations, customer care, S/4 program, North Star program and CBC program teams.
• Coordinating for creation and execution of manual/automated scenarios.
• Verifying delivered functionality in CLE test landscape each release from customer perspective, with more focus on BTP based applications.
• Providing improvements to the lifecycle processes and consumption experience from customer perspective.
• Providing sessions on new upcoming topics to internal and external teams.

 

 

What you Bring:

 

• 4-7 years of experience in S/4HANA On-Prem / Cloud
• Strong Knowledge of Ariba/Concur/Sales Cloud solutions
• Results Driven: Quality and Customer Focus
• Ability to coordinate alignments cross-department
• Ability to take responsibility of the assigned topics
• Good communication skills, and being a team player
• Good to have knowledge on BTP
• Good to have test management skills
• Good to have functional knowledge on S/4HANA Public Cloud

 

Where you Belong: ERP Suite PM Customer Lifecycle Experience Team

 

• We simulate the entire customer experience and perform functional and lifecycle related checks on a customer-like setup with 2SL and 3SL systems. This is the only setup in S/4HANA Cloud, which covers the complete lifecycle procedures in a customer-like system setup. Our test results are one of the critical pre-requisites for RTC decision for S/4HANA Cloud as well as CBC organizations.
• With the Suite-first focus, we are involved in validating the SAP Managed Integrations between S/4HANA Public Cloud and solutions like Success Factors Employee Central, Sales Cloud V2, Ariba Guided Buying, Invoicing, and other BTP applications, with specific focus on provisioning, onboarding, and other suite qualities like IT admin experience, harmonized user experience, Integration, IAS etc.
• We are involved in validating all the upcoming topics from their initial phases itself, like Project Lines in 3 system landscape, 2SL to 3SL conversions, Partner managed Cloud, Partner Development landscape, Business Data Cloud, Joule etc. to evaluate and provide early improvements to Dev teams and guidance to documentation teams.
• For the new topics and features, we act as multipliers and share our learnings with other internal teams via blogs and sessions, to prepare them to handle customer queries and escalations. We also participate in providing customer sessions.
• We align with several customer-facing entities to understand customer pain points and focus on testing those areas.
• We also align with several stakeholders from Engineering, Architecture, Operations, CBC and many other teams, and drive these tests globally, in close collaboration with S/4HANA Cloud program and North Star program.
• As part of smoke tests, we run manually/automated customer-like test scenarios, on top of lifecycle tests. Automated regression tests are run using Tosca tool.
• For operational efficiency, we plan to implement AI for improving the processes.

 

Bring out your best

 

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

 

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

 

Compensation Range Transparency

 

SAP believes pay transparency is essential for cultivating an honest, supportive, and inclusive culture, representing a significant step in our commitment to leading the way in achieving pay equity. SAP provides the annualized compensation range, which includes both base salary and variable incentive targets for the career level of the posted role. The target range for this position is 1519900 - 3343900(INR) [EUR]. The actual amount offered to successful candidates will fall within this range and will depend on factors such as education, skills, experience, and role scope, as determined during the selection process. Any SAP variable incentive includes a target amount, with the actual payout depending on both company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements on SAP's Benefits and Rewards site.

 

AI Usage in the Recruitment Process

 

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448752  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

Experience Level

Mid Level