Product Solutions Engineer - Technical Solutions Consultant

Product Solutions Engineer, Search, Tech Center of Excellence

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in either system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  
• 8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
  
• 8 years of experience with data analysis and SQL/MySQL.
  
• 8 years of experience in a customer-facing role.
  
• 8 years of experience in operations management (i.e. process improvement, operational reviews, optimizing workflows, etc).
  
• 8 years of experience working with Unix or Linux operating systems/commands.

About the job

As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships.

You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Learn our AI powered Ads products like AIMax, PMax, and Ads Platforms.
• Troubleshoot complex technical product issues and apply deep product expertise to solve technical customer issues and escalations.
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.

Experience Level

Mid Level