Product Support Representative

Product Support Representative

Job Requisition ID #

26WD97318

Position Overview 

Are you passionate about the entertainment industry and eager to help clients achieve their goals with cutting-edge technology? Autodesk’s Interactive Graphics, Media & Entertainment (IME) is seeking a dynamic and customer-focused Product Support Representative. This role specializes in supporting our innovative Flow Capture product. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Bengaluru, India in a hybrid capacity.  

Responsibilities

• Client Assistance: Help clients maximize their use of Flow Capture products

• Issue Resolution: Manage support requests and resolve technical issues across various platforms 

• Multichannel Support: Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)

• Collaboration: Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns

• Project Administration: Advise / Educate clients with project workflows, administration, and organization of materials

• Client Experience Monitoring: Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction

• Process Improvement: Identify and implement process improvements and efficiencies

• Ownership: Track, take ownership of, and resolve issues through to completion

• Product Testing: Participate in testing new products and features

• Special Projects: Engage in special projects as needed

  

Minimum Qualifications

• Experience: 5+ years in customer service/support. Entertainment industry experience is a plus

• Availability: Wednesday to Sunday, 6:00 AM IST to 2:30 PM IST

The Ideal Candidate

• Communication Skills: Excellent written and verbal English skills, with strong phone and interpersonal abilities

• Technical Proficiency: Experience with Mac and Windows operating systems

• Detail Orientation: Ability to manage multiple projects simultaneously

• Problem-Solving: Highly motivated and resourceful with strong critical thinking skills. Must be able to find solutions quickly, even when they are not immediately obvious

• Fast Learner: Ability to pick up new technology easily 

• Team Collaboration: Experience working with a distributed/remote team is a plus

• Experience with Autodesk Flow Capture (formerly known as Moxion) and/or PIX
  

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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Experience Level

Mid Level