Cloud Storage Support Engineer

Professional Services Engineer

Job Summary

We are looking for a Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. To be successful in this role, you would need to have the following:

• Understanding in NetApp Storage (Deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies).
• Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.
• Experience or Knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded

Job Requirements

• An understanding of other components in the infrastructure stack – compute, virtualization and networks: (VMWare vSphere, Microsoft Operating Systems and Applications, Commvault) would be beneficial.
• Experience in writing basic PowerShell/Python scripts would be beneficial.
• Good understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks)
• Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification are desirable
• Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms would be beneficial.
• Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones would be beneficial.
• Windows server, Linux server and related Operating Systems technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous.
• Understanding of managed services delivery and entry-level cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable.
• Good to have NetApp cloud-based certification like Technology Associate (NCTA).
• Strong customer communication and documentation skills.
• Built and maintained strong relationships with internal and external stakeholders.
• Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Education

Typically requires a minimum of 2-4 years of related experience with a bachelor’s or any master’s degree or equivalent combination of professional education/training and applicable work experience.

Experience Level

Mid Level