Program Manager - Agile Delivery

Program Manager, Agile Delivery

Program Manager, Agile Delivery

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

At HPE Networking, the Digital Experience & Automation (DEA) team is reimagining how people experience support and services in a digital‑first world—setting new standards for the future of networking. We enable customers, partners, and employees through AI‑driven tools and modern platforms, transforming support into a unified, efficient, and simple experience that drives measurable value. Our mission is grounded in innovation with purpose: applying automation, AI, and data‑driven insights to simplify journeys, reduce friction, and create meaningful outcomes at every touchpoint.

 

Lead the delivery of digital platform initiatives that enhance customer support and service experiences, driving end-to-end execution of customer portals, support tools, and enterprise integrations. This role blends strategic program management with hands-on Agile delivery leadership, ensuring alignment across engineering, product, and business teams to deliver high-quality outcomes. The individual will operate in a fast-paced, cross-functional environment, enabling efficient execution, fostering collaboration, and continuously improving delivery processes to achieve business and customer experience objectives.

What you'll do:

Program Delivery & Execution

• Lead end-to-end delivery of digital platform programs (customer portals, support tools, integrations)
• Define scope, timelines, dependencies, and success metrics; ensure delivery against plan
• Drive cross-functional alignment across engineering, product, and business teams
• Proactively manage risks, dependencies, and stakeholder expectations

Agile Delivery Leadership

• Act as Scrum Lead for Agile teams delivering platform capabilities
• Facilitate sprint ceremonies and ensure effective backlog execution
• Drive Agile best practices, team velocity, and continuous improvement
• Remove impediments and enable high-performing teams

Customer Support & Digital Platforms

• Drive initiatives across customer support portals, service tools, and experience platforms
• Enable transformation across processes, systems, and tools for support and services
• Support delivery of solutions integrated with Salesforce and enterprise systems

Stakeholder Management & Operations

• Communicate program status, risks, and milestones to stakeholders
• Collaborate with internal teams, partners, and vendors
• Track delivery metrics (timelines, quality, velocity) and drive continuous improvement

What you need to bring:

• 12+ years of program/project management experience; 5+ years in customer support or digital platforms
• Strong Agile/Scrum experience (Scrum Master or equivalent role)
• Experience delivering digital platforms or enterprise applications
• Familiarity with Salesforce and enterprise integrations

Key Skills

• Program and Agile delivery leadership
• Stakeholder management and communication
• Problem-solving and execution focus
• Ability to operate in fast-paced environments

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#networking

Job:

Engineering

Job Level:

TCP_04

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Experience Level

Mid Level