Renewals Manager - Subscription and Customer Retention

Renewals Manager

About Blue Yonder: 

Blue Yonder offers a dynamic and inclusive work environment, fostering innovation and collaboration. Our commitment to sustainability and employee growth makes Blue Yonder not only a leading provider in the digital supply chain space but also a great place to build a rewarding career. 

Overview

The Renewals Manager at Blue Yonder will oversee the renewal process for subscription-based services and contracts, ensuring high renewal rates and customer satisfaction. This role requires strategic oversight, strong leadership, and the ability to manage complex negotiations and collaborate across multiple departments.

What you'll do - Main responsibilities:

• Responsible for meeting or exceeding maintenance and SaaS objectives and quotas

• Manage a team of renewal specialists to ensure progression on OKRs and goals

• Oversee team’s renewal strategy and plan to retain and grow assigned business.

• Ensure ARR and attrition forecasts are being actively and accurately measured per internal processes

• Implement customer retention strategies in identified “at-risk” customers.

• Assist and mentor team in negotiating terms that result in favorable outcomes for both BY and clients.

• Participates in escalated account planning discussions in both internal and external meetings

• Interact with cross-functional teams including Sales and Customer Success in a professional manner to ensure high level collaboration is taking place. 

• Conduct 1:1s to coach, provide feedback, discuss career planning, and ensure process adherence and system compliance 

• Identify associate training and development needs by team/individual and help facilitate the creation and completion

• Ensure team are progressing goals

• Maintains positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY. 

• Manages the day-to-day team activities to ensure the team adheres to operational guidelines

• Interact with other customer-facing groups to address renewal issues, contract negotiations, and general renewal matters for our customers. 

• Provide management reporting on renewal efforts including forecasting, incremental revenue, and reasons for customer renewal/attrition

• Training and On-boarding new team members 

What are we looking for - Qualifications:

• Bachelor’s degree in business administration, Marketing, or a related field.

• 5+ years of experience in renewals management, sales, or customer success, preferably within the software or technology industry.

• Strong negotiation, communication, and interpersonal skills.

• Proficient in CRM software (such as Salesforce) and MS Office (particularly Excel).

• Demonstrated ability to manage multiple priorities and meet tight deadlines.

• Analytical mindset with the ability to interpret data and generate actionable insights.

• Familiarity with SaaS environments and subscription-based service models.

• Highly organized and detail-oriented with excellent problem-solving skills.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Mid Level