Experience Management Manager

RM - Manager

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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

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EY- Assurance – Manager– Experience Management

 

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols.    

 

 

The opportunity

 

We’re looking for candidates who can lead the assigned location/geography experience management team. An EM Manager is expected to lead a team of 25-30 WFM professionals, providing strategic thought leadership, driving exceptional client service, liaise with senior management & GDS leadership on resource management decisions, lead deployment strategies and drive compliance to EM guidelines for the assigned portfolios. The EM manager is also responsible  for leading the HC planning process and driving quality and innovation focused initiatives to achieve cost optimization and short/long term business targets. 

 

Your key responsibilities

 

• Manage and lead annual budgeting/capacity and HC planning exercise and ensure that actual scheduling is consistent with the plan.
• Contribute to long term business strategy through creation of advanced capacity/headcount and financial business models.
• Participate and provide insights to business leaders on key service delivery matrices.
• Contribute to the success of the business through functional thought leadership and resource optimization initiatives.
• Monitor the health of the business, track key metrics, analyze trends and provide analytical support to the team and stakeholders. 
• Lead complex projects related to planning and resource scheduling. 
• Drive opportunities for process improvement/re-engineering. 
• Develop a strong business continuity framework for the team. 
• Lead people engagement and people development activities to create a positive work environment for the team. 

 

 

Skills and attributes for success

 

• Self-motivated professionals with strong people management skills. 
• Ability to motivate and lead a large team. 
• Strong focus on meeting timelines and delivering highest quality service. 
• Strong stakeholder/client management experience is mandatory. 
• Strong functional domain knowledge and data analytical skills. 
• Program management skills and prior experience in leading scheduling/staffing projects will be preferred. 
• Excellent verbal and written communication skills. 
• Strong working knowledge of MS Excel, Word and PowerPoint. 

 

 

To qualify for the role, you must have

 

• Graduates with more than 11 years of post-qualification experience. 
• Minimum 9 years of relevant work experience in resource planning, capacity planning, scheduling and forecasting is mandatory. 
• Experience on resource management tools and scheduling techniques is mandatory. 
• Minimum 8 years of experience in directly supervising teams will be mandatory. 
• Experience in cross location/virtual team management is preferred. 
• Experience in business transition, analytical and process re-engineering projects will be preferred. 

 

 

Ideally, you’ll also have

 

• Proficiency in using MS – Office 
• Interest in business and commerciality.

 

 

What we look for

 

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment 
• An opportunity to be a part of market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. 
• Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries 

 

 

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all  EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an  ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout  your career.  

 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.  
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.  
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.  
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.  

 

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Experience Level

Mid Level