Accenture India Private Limited

Service Desk Team Lead

Accenture India Private Limited
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 7 yearsMin. 7 years

Job Description

RRN00015677 - Service Desk Team Lead

THE WORK: Discover the opportunity to make impactful decisions and collaborate across multiple groups to enhance operational success. You will manage and engage with various teams, contributing to key decisions and providing effective solutions to challenges that arise within and beyond your immediate scope. This role will embrace the essence of Service Desk Management, inviting you to bring your expertise into a dynamic and supportive environment. Join us and be part of a journey where your contributions truly matter. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution while maintaining clear and timely communication. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies and standards. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 2 years of experience in relevant related skills and 7+ years overall. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Advanced communication skills. Intermediate analytical thinking. Beginner project coordination. Advanced customer service orientation.

Job role

Work location
Work locationBengaluru
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 7 years

About company

Name
NameAccenture India Private Limited
Job posted by Accenture India Private Limited

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