Service Desk Team Lead
Accenture India Private LimitedBengaluru/Bangalore
Not disclosed
Job Description
RRN00015691 - Service Desk Team Lead
THE WORK: Discover the opportunity to make impactful decisions and collaborate across multiple groups to enhance operational success. You will manage and engage with various teams, contributing to key decisions and providing effective solutions to challenges that arise within and beyond your immediate scope. This role will embrace the essence of Service Desk Management, inviting you to bring your expertise into a dynamic and supportive environment. Join us and be part of a journey where your contributions truly matter. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution while maintaining clear and timely communication. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies and standards. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 2 years of experience in relevant related skills and 7+ years overall. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Advanced communication skills. Intermediate analytical thinking. Beginner project coordination. Advanced customer service orientation.Job role
Work locationBengaluru
DepartmentIT & Information Security
Role / CategoryIT Support
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 7 years
About company
NameAccenture India Private Limited
Job posted by Accenture India Private Limited
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