Application Technical Support Specialist

RRN00016302 - Application Tech Support Practitioner

THE WORK: Discover the opportunity to make a meaningful impact through collaboration and thoughtful decision-making. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. Providing solutions to challenges within your immediate group and across various teams will be part of your rewarding journey. Embrace this chance to grow and inspire positive change in a dynamic environment. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution while maintaining clear and timely communication. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies and standards. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 2 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills Advanced communication skills Beginner conflict resolution skills Intermediate organizational skills Advanced multitasking skills