SAP SD Customer Service Consultant

SAP SD CS Subcontractor

Area(s) of responsibility

Key Responsibilities

Configure, support, and enhance SAP SD (Sales and Distribution) processes with a strong focus on Customer Service scenarios

Manage end-to-end renewal quotation processes, including pricing, contract renewals, and customer agreements

Handle sales orders, contracts, returns, billing, and invoicing within SAP SD

Work with serial number and equipment master data, ensuring accurate tracking and linkage across SD and Service modules

Support customer service operations, including order processing, delivery coordination, issue resolution, and customer communication

Collaborate with cross-functional teams (MM, FI, CS) to ensure seamless process integration

Participate in requirement gathering, functional design, testing (SIT/UAT), and deployment activities

Provide production support, root-cause analysis, and issue resolution for SAP SD and customer service-related incidents

Prepare functional documentation, user guides, and training materials

Experience Level

Mid Level