SAP Support Analyst - A2R

SAP Support Analyst - A2R

Job Description

Your Responsibilities:

• Primary focus on SAP S/4 Hana EAM module
• Understanding of ADM assets management process and integration with other ADM end to end business processes
• Willingness to learn and extend your A2R/ EAM knowledge as well as other SAP modules
• Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components.
• Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
• Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
• Perform thorough testing including regression testing before releasing any solution for final user validation.
• Understand and follow ADM Global Technology (GT) processes in performing all day-to-day activities.
• Understand ADM GT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
• Design and Configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
• Provide technical input in support of audit requests, as needed.
• Assist with planned roll outs to ADM locations

Your Profile:

• Minimum 5 years’ experience in one or more SAP modules; Experience with S/4HANA highly preferred.
• In-depth Knowledge of SAP S4 HANA Solution covering Enterprise Asset Management (EAM): Management of Technical Objects, Maintenance Processing, Maintenance planning, Corrective and Preventive Maintenance concepts, Asset Transfer Process.
• Knowledge in Reliability engineering and standard PM reporting.
• Basic understanding of Mobility and shop floor integration.
• Strong integration experience in SAP modules likes FICO, PP, QM, MM,
• Hands-On knowledge of User Exits, including standard user exits and creation of customer exit. Working knowledge ABAP Structures & Debugging skills.
• Full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
• High analytical and problem-solving skills in SAP EAM module, provide best practice solution on incidents & assess its downstream impact on the integrated solution. Ensure continuity of ‘business as usual’.
• Minimum 3 years’ experience in a support analyst role in a medium/large organization.
• Experience with 24x7 support covering all time zones , working with multi-cultural support teams spread across different geographies.
• Experience with a full-lifecycle SAP implementation will be an added advantage.
• Practical experience working in an agile environment. Post Implementation Service Management, Incident or Defect Management, and Testing tools. Understanding CharM, and change management processes.

City

Bengaluru

State

Karnataka

Location Country

India

• Exhibits ability to work both in a team environment and independently.
• Strong analytical, organization, time management, facilitation, and process management skills
• Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
• Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed. 
• Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities
• Interact and deal effectively with all levels of employees while maintaining a professional manner.
• Maintains a positive work environment through teamwork & conflict resolution
• Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements
• Ability and willingness to travel by auto and air as needed to achieve business objectives
• Bachelor’s degree related to Information Systems, Business or other relevant academic discipline
• Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes
• Fluent in English, another European language is a plus

Experience Level

Mid Level