Kpmg India Services Llp

Senior Operations Support Analyst - Contingent Workforce Management

Kpmg India Services Llp
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Senior Analyst

Role Summary - The Offshore CWMO Operations Partner (COP) provides execution focused, repeatable operational support across the contingent workforce lifecycle. This role performs standardized system actions, supplier coordination, onboarding execution, and lifecycle maintenance activities, enabling scale, consistency, and SLA adherence. Offshore COPs partner closely with onshore COPs, who retain ownership of stakeholder management, exceptions, and decision-making.

Roles &  Responsibilities

·Request & System Execution
oSupport the creation and update contingent worker requests and assignments in Beeline and related systems based on approved intake details
oExecute standardized updates following kickoff meetings (rates, dates, locations, supplier distribution)
oMonitor work queues and progress tasks according to defined SLAs and priority rules
oFacilitate interview scheduling
o
·Supplier Coordination
oDistribute requests to suppliers and manage routine follow-ups on submissions and status
oValidate submission completeness and advance workflow steps once requirements are met
oEscalate supplier delays or issues to onshore COPs using defined escalation thresholds
 
·Lifecycle Management
oPrioritize extensions, amendments, and early terminations following approved requests and SOPs with closed loop communication to engagement teams. EoR, etc.
oCreate second assignments and validate information according to SOPs (rate, manager, SP, etc.)
oMaintain accurate assignment records and supporting documentation
oAssist with producing Market Rate Assessments using firm tools
oSupport Talent Reserve tracking activities (entry, updates, exits) as directed
oFollow up on aging timesheets and rejected timesheets
oUpdate on inactive users (EM/EP/TS) and make system updates across all impacted assignment records
oFacilitation of equipment return and follow up (worker/supplier)
•
·Compliance & Audit Support
oExecute standardized compliance checks and validate required documentation
oMaintain audit ready records and flag gaps to onshore COPs for resolution
 
·Success Measures
oSLA adherence and throughput on assigned workflows
oAccuracy of system updates and documentation
oReduction in rework and avoidable escalations
oConsistent support to onshore COP capacity and focus
 
·Scope Boundaries (Explicitly Out of Scope)
oStakeholder negotiation or expectation management
oPolicy interpretation, exception approval, or risk decisions
oProcess design, control ownership, or RACI changes
·Required Qualifications & Experience
o2+ years of experience in operations support, shared services, or workforce administration
oStrong proficiency with excel and VLOOKUP 
oExperience executing high-volume, rules-based work with SLAs
oStrong attention to detail and comfort working from SOPs 
oPrior exposure to VMS, HR, or onboarding systems (e.g., Beeline, ServiceNow) preferred

Experience Level

Senior Level

Job role

Work location
Work locationBangalore, Karnataka, India
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryOther Program / Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

Similar jobs you can apply for

Accounts / Finance

Data Platform Engineer

Hireplusplus Technologies Private Limited
Bengaluru/Bangalore
₹1,25,000 - ₹1,49,999
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) English
Chaipoint

Field Executive (Temp Staff)

Chaipoint
Bengaluru/Bangalore
₹15,000 - ₹20,000
Field Job
Full Time
Any experience
Good (Intermediate / Advanced) English
Finedge Training Institute

Gold Loan Executive

Finedge Training Institute
Sevashrama, Bengaluru/Bangalore
₹20,000 - ₹40,000*
Field Job
Full Time
Min. 6 months
No English Required
Finedge Training Institute

Gold Loan Executive

Finedge Training Institute
Shivaji Nagar, Bengaluru/Bangalore
₹20,000 - ₹40,000*
Field Job
Full Time
Min. 6 months
No English Required
Finedge Training Institute

Gold Loan Executive

Finedge Training Institute
Deepanjali Nagar, Bengaluru/Bangalore
₹20,000 - ₹40,000*
Field Job
Full Time
Min. 6 months
No English Required
Future Medix

Medical Representative (MR)

Future Medix
Bengaluru/Bangalore
₹25,000 - ₹37,000*
Field Job
Full Time
Min. 3 years
Basic English

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!