Senior Associate - Key Account Management in Emerging Business

Senior Associate, Emerging Business (Farming)

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors,  you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

 

Nurture. Grow. Expand. Repeat.

Closing a deal is just the beginning. At Razorpay, the real magic lies in growing what we’ve built. If you’re someone who enjoys building long-term relationships, spotting growth opportunities, and turning clients into champions—this role is your playground.

You won’t just manage accounts—you’ll own their success story.

      What You’ll Own

• Build Deep Relationships: Be the trusted partner for key clients, understanding their business inside-out.
• Grow What Matters: Drive cross-sell and upsell opportunities to expand account value and hit portfolio targets.
• Own Client Success: Conduct regular business reviews, ensuring clients get maximum value from Razorpay.
• Be the Bridge: Collaborate with internal teams (product, ops, support) to deliver seamless client experiences.
• Solve & Scale: Proactively address concerns, resolve escalations, and turn challenges into opportunities.
• Track & Optimize: Monitor performance against SLAs, maintain CRM hygiene, and use data to drive decisions.
• Listen & Improve: Run feedback loops, surveys, and reviews to continuously elevate the client experience.

     What Makes You a Fit

• 3+ years of experience in Key Account Management / B2B Sales
• Strong relationship-building and stakeholder management skills
• Proven ability to grow accounts and meet revenue/portfolio targets
• A problem-solving mindset with a strong sense of ownership
• Comfortable working with data, CRM tools, and performance metrics
• High energy, proactive, and driven to go beyond the obvious

     Bonus Points If You

• Have experience in fintech, SaaS, or payments ecosystem
• Understand merchant lifecycle, retention strategies, and expansion playbooks
• Can balance empathy with business outcomes

    Why This Role at Razorpay?

• High-impact accounts with real business ownership
• Opportunity to directly influence revenue growth
• Fast-paced, collaborative environment with steep learning curves
• A culture that values builders of relationships, not just numbers

If you’re someone who believes that great relationships drive great business, and you enjoy turning clients into long-term partners—this is where you belong. 

 

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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Experience Level

Senior Level