Senior Associate Service Quality Specialist
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Senior Associate Service Quality Specialist
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Senior Associate Service Quality Specialist is a developing subject matter expert, responsible for assessing and evaluating the quality of our products, services, or processes to ensure they meet established standards and customer expectations.
Developing expertise in quality analysis methodologies, together with strong analytical skills, and attention to detail are essential elements required in ensuring the maintenance and enhancement of the organization's commitment to excellence.
- Conducts comprehensive quality analyses and evaluations of products, services, or processes using appropriate quality tools and methodologies.
- Identifies and documents quality issues, defects, or deviations from established standards, and collaborates with relevant teams to investigate root causes.
- Develops and implements corrective and preventive actions to address quality issues and prevent their recurrence.
- Monitors and analyzes quality performance metrics and trends, identifying areas for improvement and opportunities to enhance overall quality
- Provides guidance and support to quality analysts and other team members, ensuring effective execution of quality assurance activities.
- Conducts regular quality audits and assessments to ensure compliance with internal quality standards, industry regulations, and best practices.
- Assists in the development and delivery of quality training programs to promote a culture of quality excellence and continuous improvement.
- Performs any other related task as required.
- Developing knowledge of quality assurance methodologies, tools, and best practices.
- Developing experience in analyzing and improving customer service processes.
- Good analytical and problem-solving skills.
- Developing proficiency in using quality monitoring systems and related technologies.
- Good communication and interpersonal skills.
- Detail-oriented with good organizational and time management skills.
- Continuous improvement mindset and a passion for delivering exceptional service.
- Bachelor's degree in Business Management or Operations or a related field.
- Six Sigma Green Belt/ Six Sigma Black belt certification is desirable.
- ISO 9001 Lead auditor certification is desirable.
- Certified Quality Manager certification is optional.
- Moderate experience as a Quality Analyst or in a similar quality assurance role, preferably in the industry related to the organization's products or services.
- Moderate experience in driving continuous improvement initiatives and implementing corrective and preventive actions.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Experience Level
Mid LevelJob role
Job requirements
About company
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