Senior Service Integration and Management (SIAM) Architect

Senior Associate SIAM Architect

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

As an SIAM Architect, you play a pivotal role in designing, implementing, and managing Service Integration and Management (SIAM) strategies. Your focus is on ensuring seamless integration and effective management of services from multiple internal and external providers, all while delivering a unified and high-quality experience for our users.

Responsibilities:

• Develop and Maintain SIAM Strategy:

  • Create and maintain the overall SIAM strategy, aligning it with the organization’s business goals and objectives.

  • Understand client business and service needs to tailor the strategy effectively.

• Design and Implement SIAM Architecture:

  • Define the SIAM architecture, including processes, tools, and governance frameworks.

  • Configure tools to best support client-specific requirements.

• Service Provider Management:

  • Identify and manage relationships with all service providers, both internal and external.

  • Ensure the service model aligns with client needs.

• Continuous Improvement:

  • Drive ongoing improvements in SIAM processes by identifying and implementing best practices.

  • Regularly assess and optimize the service model.

• Expert Guidance:

  • Provide expert advice and guidance to stakeholders on SIAM-related matters.

  • Collaborate with cross-functional teams to enhance service delivery.

• Smooth Transitions:

  • Manage transitions during service activation and service model design.

  • Ensure tooling fits the needs of the service model

• Client e-bonding:

  • Lead client e-bonding workshops

  • Ensure end-to-end processes and ticket flows work correctly

• Client Onboarding:

  • Facilitate client stakeholders’ adoption of the Service Portal.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Experience Level

Mid Level